Field Service Technician

Core responsibilities:

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products
• Collaborate with internal teams such as design, engineering, software, and external partners
• Provide professional customer-facing support through face-to-face interactions and phone/email communications
• Complete timely and accurate case notes, repair orders, and initiate new cases as required

This role contributes to decarbonizing commercial transportation by maintaining and repairing electric trucks, supporting the transition to cleaner, more sustainable fleet operations.

Required qualifications:

• Proven proficiency with high and low voltage electrical systems
• Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience
• Ability to read and interpret electrical schematics
• Valid Driver's License and clean driving record (driving is an essential function)
• Must be legally eligible for international travel and admissible to Canada for business purposes

Comprehensive benefits package including:

• Comprehensive Medical, Dental, and Vision coverage with 100% covered employee premiums
• HSA & FSA Plans for pre-tax healthcare expenses
• PTO with vacation time that accrues over time, plus sick time and paid holidays
• Generous Company Holidays including winter holiday hiatus in December
• Basic Life & AD&D Insurance 100% covered by Xos
• Betterment 401(k) retirement plan
• Pet Insurance for furry friends
• Additional opportunities for learning, growth, and career advancement

Xos is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation by designing and building state-of-the-art electric vehicles, developing advanced fleet management software, and creating charging solutions for seamless fleet electrification.