Application Guide

How to Apply for Field Service Technician

at Xos Trucks

🏢 About Xos Trucks

Xos Trucks is revolutionizing commercial transportation with purpose-built electric vehicles designed specifically for fleets, not retrofitted from existing platforms. They focus on efficiency and sustainability, offering a unique opportunity to work with cutting-edge EV technology while contributing to a greener future. Their remote-first approach allows technicians to work across the US while being part of an innovative company disrupting the commercial vehicle industry.

About This Role

As a Field Service Technician at Xos Trucks, you'll be the frontline expert diagnosing and repairing their commercial electric vehicles across the US, combining electrical expertise with customer-facing problem-solving. This role directly impacts fleet operations by ensuring Xos vehicles maintain optimal performance, making you essential to their mission of reliable, eco-friendly transportation. You'll balance technical work with professional communication, documenting issues that could influence future vehicle designs.

💡 A Day in the Life

A typical day starts with reviewing service cases and traveling to a fleet location, where you'll diagnose electrical issues on Xos trucks using specialized diagnostic tools. You'll spend the day troubleshooting HV/LV systems, communicating with fleet managers about repair timelines, and documenting everything in their case management system. The day often ends at a hotel in a new city, preparing for the next day's service calls while following up on any pending technical issues.

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Interview Prep

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🎯 Who Xos Trucks Is Looking For

  • Has hands-on experience with both high-voltage (HV) and low-voltage (LV) electrical systems in commercial or automotive settings, not just theoretical knowledge
  • Can interpret complex electrical schematics specific to electric vehicles and demonstrate practical troubleshooting skills
  • Is genuinely comfortable with extensive travel (60-80% of the time) including weekends/holidays, and has a clean driving record for company vehicle use
  • Possesses the communication skills to explain technical issues to fleet managers while maintaining professional customer relationships

📝 Tips for Applying to Xos Trucks

1

Highlight specific experience with commercial vehicle electrical systems, especially if you've worked with fleet operations or electric vehicles previously

2

Explicitly address your availability for 60-80% travel in your resume or cover letter - companies need to know you understand and accept this requirement

3

Mention any experience with remote diagnostics or using digital tools for case management, as this role involves detailed electronic documentation

4

Include examples of customer-facing technical support, especially situations where you explained complex electrical issues to non-technical clients

5

If you have vocational certification in automotive technology, emphasize the hands-on electrical components rather than just listing the degree

✉️ What to Emphasize in Your Cover Letter

['Your direct experience with high-voltage electrical systems in practical settings (not just classroom)', 'Specific examples of diagnosing complex electrical issues and how you documented/solved them', 'Your comfort level with extensive travel and ability to work independently in field settings', "Why you're specifically interested in Xos's mission of electrifying commercial fleets rather than just any automotive job"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Xos's specific vehicle models (like the Xos SV and HD platforms) and their unique electrical architecture
  • → Their major fleet customers and the operational challenges of commercial EV adoption
  • → The company's approach to remote diagnostics and their service technology platform
  • → Recent news about Xos's expansion or new product developments in commercial EVs

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through your process for diagnosing a high-voltage electrical fault in a commercial vehicle
2 Describe a time you had to explain a complex technical problem to a frustrated customer - how did you handle it?
3 How do you prioritize and document multiple service cases while traveling between locations?
4 What safety protocols do you follow when working with high-voltage systems in the field?
5 How would you handle discovering a potential design flaw in a vehicle during a repair?
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⚠️ Common Mistakes to Avoid

  • Applying without addressing the 60-80% travel requirement or suggesting you'd prefer minimal travel
  • Focusing only on mechanical repair experience without emphasizing electrical systems expertise
  • Using generic automotive technician language without tailoring it to electric vehicles and commercial fleets
  • Failing to demonstrate understanding of both technical and customer service aspects of the role

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Xos Trucks!

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