Application Guide
How to Apply for Field Service Engineer DACH (German speaking territories)
at Zero Motorcycles
🏢 About Zero Motorcycles
Zero Motorcycles is revolutionizing the motorcycle industry by creating high-performance electric motorcycles that combine cutting-edge technology with eco-friendly design. As a pioneer in electric two-wheel transportation, the company offers a unique opportunity to work at the forefront of sustainable mobility innovation. Their commitment to transforming the riding experience while reducing environmental impact makes them an exciting workplace for engineers passionate about green technology.
About This Role
As a Field Service Engineer for DACH regions, you'll be the primary technical expert supporting Zero Motorcycles' dealer network across German-speaking territories, providing remote troubleshooting and onsite repairs for electric motorcycle systems. This role directly impacts customer satisfaction and dealer success by ensuring complex electrical and mechanical issues are resolved efficiently. You'll also contribute to product improvement by documenting service insights and training dealer technicians on Zero's proprietary technology.
💡 A Day in the Life
A typical day might begin with reviewing service tickets in Salesforce from German, Austrian, and Swiss dealerships, then providing remote diagnostic guidance via phone or video call for electrical issues. You might travel to a dealership for onsite repairs of a complex battery or motor controller problem, followed by documenting the solution and updating training materials. The day often ends with coordinating with engineering teams in California about recurring technical issues and planning next week's dealer training sessions.
🚀 Application Tools
🎯 Who Zero Motorcycles Is Looking For
- A German-speaking engineer with 5+ years of hands-on field service experience in electric vehicles, motorcycles, or high-voltage systems, ideally with formal qualifications in mechanical/electrical engineering or a Master Technician certification
- Someone proficient with industrial electronic test equipment (oscilloscopes, multimeters, diagnostic scanners) and comfortable using Salesforce CRM, Atlassian tools, and Microsoft Office for documentation and communication
- A problem-solver who can independently diagnose complex electrical/mechanical issues remotely and perform onsite repairs at dealerships across the DACH region
- A collaborative professional who can effectively communicate technical guidance to mechanics in German while coordinating with international engineering teams in English
📝 Tips for Applying to Zero Motorcycles
Highlight specific experience with high-voltage systems or electric vehicle diagnostics, mentioning any relevant certifications (like HV certification) prominently in your resume
Include concrete examples of resolving complex field service issues for motorcycles or electric vehicles, quantifying results like reduced repair time or improved dealer satisfaction
Demonstrate your bilingual proficiency by preparing application materials in both German and English, showing you can operate in both languages professionally
Tailor your experience to show familiarity with Zero Motorcycles' likely technology stack: electric powertrains, battery management systems, and motorcycle-specific electrical systems
Mention experience with dealer network support or technical training, as this role involves educating mechanics on Zero's proprietary systems
✉️ What to Emphasize in Your Cover Letter
['Your specific experience with electric vehicle or motorcycle field service, particularly any work with high-voltage systems or dealer network support', 'Examples of successfully troubleshooting complex electrical/mechanical issues remotely and conducting onsite repairs in field service settings', 'How your German language skills and understanding of DACH region dealership operations will help Zero Motorcycles expand their service capabilities', 'Your approach to documentation and feedback systems (like Salesforce CRM) to improve diagnostic tools and training materials based on field experience']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Study Zero Motorcycles' current product lineup, focusing on their electric powertrain technology, battery systems, and any known technical service bulletins
- → Research the company's dealer network in DACH countries to understand their service infrastructure and potential challenges in the region
- → Review Zero's sustainability mission and how their electric motorcycles compare to traditional and competitor electric models
- → Look into the specific tools and software mentioned (Salesforce CRM, Atlassian platforms) and how they're typically used in field service engineering contexts
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with only combustion engine motorcycle experience without demonstrating knowledge of electric vehicle systems or high-voltage safety
- Failing to highlight German language proficiency or experience working in DACH regions, which is critical for this territory-specific role
- Presenting generic field service experience without specific examples related to motorcycles, electric vehicles, or dealer network support
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to Zero Motorcycles!