Field Operations Specialist (f/m/x)

As a member of the Field Operations Coordination Team, you are responsible for the operational coordination of IONITY’s Europe-wide fast-charging network, with a strong focus on minimizing downtime and ensuring high service availability.

You act as a central interface between monitoring systems, Field Service Engineers, service partners, hardware manufacturers, and internal stakeholders, taking end-to-end ownership of operational tickets and ensuring efficient coordination, resolution, and closure through close teamwork and collaboration.

• Ensure continuous operation of the charging network through virtual monitoring and proactive operational support across all operating countries.
• Take end-to-end responsibility for tickets, including qualification, prioritization, coordination of actions, escalation, documentation, spare-part tracking, and final closure.
• Coordinate interventions for both warranty and out-of-warranty cases, ensuring alignment with priorities and operational data.
• Coordinate site interventions with internal Field Service Engineers and external partners such as hardware manufacturers and service partners.

This role contributes to the expansion and reliability of electric vehicle charging infrastructure across Europe, supporting the transition to sustainable transportation and reducing carbon emissions.

• Comfortable working in a remote or hybrid setup, with strong self-organization and accountability.
• Education: in the technical background, Bachelor or Master level
• Fluent in English is mandatory; additional languages are considered an advantage.
• Solid technical understanding of charging infrastructure and the e-mobility business, including operational processes.

No benefits, compensation, or perks mentioned in the provided description.

IONITY operates a Europe-wide fast-charging network for electric vehicles, focusing on building and maintaining charging infrastructure to support e-mobility.