Application Guide

How to Apply for Field IT Engineer

at Republic Services

🏢 About Republic Services

Republic Services is a leader in sustainable waste management, committed to creating a greener future through innovative environmental solutions. Their focus on sustainability and community impact makes them an attractive employer for those wanting to align their IT career with meaningful environmental work. The company's nationwide operations offer diverse technical challenges in a mission-driven organization.

About This Role

As a Field IT Engineer at Republic Services, you'll ensure seamless IT operations for Call Center offices, bridging the gap between field staff and Corporate IT. This role combines hands-on technical support with strategic liaison work, directly impacting business operations through proactive solutions that enhance efficiency and reduce costs. Your work will directly support the company's commitment to reliable service delivery across their waste management network.

💡 A Day in the Life

A typical day involves responding to level two support tickets for WAN/LAN issues at call center locations, troubleshooting Cisco VOIP systems to ensure uninterrupted customer service, and coordinating with vendors for infrastructure maintenance. You'll spend time communicating with field staff to understand their IT needs while aligning solutions with corporate IT standards and business objectives.

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🎯 Who Republic Services Is Looking For

  • Has 4+ years of network experience with at least 2 years of hands-on troubleshooting in WAN/LAN environments
  • Holds CCNA certification and has practical experience with Cisco VOIP/UCCE systems in field settings
  • Possesses an Associate's degree in IT (Bachelor's in MIS preferred) and can translate technical issues for non-technical field staff
  • Demonstrates experience acting as a liaison between multiple stakeholders and managing vendor relationships effectively

📝 Tips for Applying to Republic Services

1

Highlight specific experience with Cisco VOIP/UCCE systems in your resume's technical skills section, not just listing 'VOIP experience'

2

Quantify your 4 years of network experience with examples of WAN/LAN support in field or remote office environments

3

Mention any experience in waste management, logistics, or similar industries that require distributed IT support

4

Include your CCNA certification number and expiration date prominently in your application

5

Describe specific instances where you acted as a liaison between field staff and corporate IT in previous roles

✉️ What to Emphasize in Your Cover Letter

['Your experience with Cisco VOIP systems in field environments and how it relates to supporting call centers', "Examples of proactive solutions you've implemented that resulted in cost savings or operational efficiency", 'Your ability to communicate technical information to non-technical field staff and management', "Why you're specifically interested in supporting Republic Services' sustainability mission through IT operations"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Republic Services' sustainability initiatives and recent environmental reports
  • → The company's geographic footprint and how their call centers support nationwide operations
  • → Recent technology investments or initiatives mentioned in Republic Services' annual reports
  • → The structure of their IT department and how field IT integrates with corporate teams

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your troubleshooting process for a Cisco VOIP issue affecting a remote call center
2 How would you handle a situation where field staff needs immediate IT support but corporate IT has different priorities?
3 Share an example of a proactive solution you implemented that saved costs or improved efficiency
4 What experience do you have managing vendor relationships for IT infrastructure maintenance?
5 How do you stay current with network technologies while working in a field support role?
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⚠️ Common Mistakes to Avoid

  • Applying without CCNA certification or failing to mention it prominently in your application
  • Only listing generic network experience without specifying hands-on field support or Cisco VOIP systems
  • Submitting a generic cover letter that doesn't address the liaison role between field staff and corporate IT

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Republic Services!

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