Application Guide

How to Apply for EV Site Operations Specialist

at TeraWatt Infrastructure

🏢 About TeraWatt Infrastructure

TeraWatt Infrastructure is a mission-driven company dedicated to accelerating fleet electrification and reducing carbon emissions at scale. They focus on building and operating reliable EV charging networks for commercial fleets, offering a unique opportunity to work at the intersection of clean energy and logistics. Joining TeraWatt means contributing to a tangible environmental impact while solving complex technical and operational challenges.

About This Role

As an EV Site Operations Specialist, you will be the hands-on leader ensuring network reliability and uptime for commercial EV charging sites. You'll coordinate with facilities teams, diagnose hardware/software issues, and continuously improve SOPs to deliver exceptional customer service. This role is critical to TeraWatt's mission because reliable charging infrastructure is the backbone of fleet electrification.

💡 A Day in the Life

You start your day reviewing performance dashboards and any overnight alerts from charging sites. You prioritize urgent issues, coordinate with vendors for remote diagnostics or onsite repairs, and communicate updates to fleet customers. Afternoons involve refining SOPs, analyzing reliability data, and collaborating with the facilities team on preventive maintenance plans.

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Interview Prep

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🎯 Who TeraWatt Infrastructure Is Looking For

  • Has 2-3 years of hands-on experience in commercial fleet operations or EV charging network operations, with a proven ability to diagnose and resolve technical issues across integrated EVSE systems.
  • Thrives in a fast-paced, customer-facing environment and is known for being responsive, accountable, and solutions-oriented when interacting with customers, partners, and vendors.
  • Possesses strong technical understanding of EV charging hardware and software, including troubleshooting communication protocols and power systems.
  • Is process-driven and enjoys creating and refining workflows, SOPs, and proactive reporting systems to improve operational efficiency.

📝 Tips for Applying to TeraWatt Infrastructure

1

Highlight specific examples of diagnosing and resolving EVSE issues (e.g., communication failures, power outages, software glitches) in your resume and cover letter.

2

Emphasize any experience with fleet customers or commercial charging networks, not just passenger EV charging.

3

Showcase your ability to work cross-functionally with facilities teams, vendors, and customers by describing collaborative projects.

4

Quantify your impact on reliability metrics (e.g., uptime percentage, response times, customer satisfaction scores) in previous roles.

5

Tailor your application to TeraWatt's mission: explicitly connect your experience to accelerating fleet electrification and reducing carbon emissions.

✉️ What to Emphasize in Your Cover Letter

['Demonstrate your technical grounding in EVSE hardware/software and your hands-on approach to troubleshooting.', "Show how you've improved operational workflows or SOPs in a previous role, leading to measurable reliability gains.", "Express passion for TeraWatt's mission of scaling fleet electrification and reducing carbon emissions.", 'Highlight your customer service mindset with concrete examples of being responsive and solutions-oriented under pressure.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Read TeraWatt's website and recent press releases to understand their current fleet projects and network scale.
  • → Familiarize yourself with common EV charging standards (CCS, NACS, OCPP) and how they apply to commercial fleets.
  • → Look into TeraWatt's approach to sustainability and how they measure carbon reduction impact.
  • → Research the challenges of fleet electrification (e.g., depot charging, grid capacity, maintenance) to speak knowledgeably.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk me through how you would diagnose a recurring charging station failure at a fleet depot.
2 Describe a time you improved a workflow or SOP. What was the impact on team efficiency or uptime?
3 How do you prioritize multiple site issues when customers are waiting? Give a specific example.
4 Explain your experience with EVSE communication protocols (e.g., OCPP) and how you've used them in troubleshooting.
5 How would you coordinate with a facilities team to address a site infrastructure issue (e.g., power outage, damaged equipment)?
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⚠️ Common Mistakes to Avoid

  • Don't focus solely on passenger EV experience; emphasize commercial fleet or high-uptime environments instead.
  • Avoid vague descriptions of troubleshooting; provide specific technical details and outcomes.
  • Don't neglect the customer service aspect – highlight responsiveness and accountability, not just technical skills.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to TeraWatt Infrastructure!

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