Application Guide

How to Apply for ES- Senior Customer Support Specialist

at Republic Services

🏢 About Republic Services

Republic Services is a leader in sustainable waste management, committed to creating a greener future through innovative recycling and disposal solutions. Their focus on environmental stewardship and community partnerships makes them an ideal workplace for professionals passionate about sustainability and making a tangible impact on the planet.

About This Role

As a Senior Customer Support Specialist at Republic Services, you'll serve as the escalation point for complex customer inquiries related to waste treatment and disposal, while mentoring junior staff and managing logistics like waste transportation and billing. This role directly impacts customer satisfaction and operational efficiency in the waste management industry, ensuring compliance with environmental regulations.

💡 A Day in the Life

A typical day involves responding to escalated customer inquiries about waste disposal services, troubleshooting issues like billing discrepancies or logistics delays, and preparing shipping documents in compliance with regulations. You'll also mentor junior staff through virtual meetings, analyze data patterns to improve support processes, and coordinate waste transportation logistics to ensure timely and sustainable service delivery.

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🎯 Who Republic Services Is Looking For

  • Has 4-7 years of customer-facing experience in waste disposal, chemistry, or a related field, with proven ability to handle escalations and complex issues.
  • Possesses advanced knowledge of RCRA laws, DOT regulations, waste characterization principles, and accounting processes relevant to waste management.
  • Is proficient with Microsoft Office, DocuSign, and PDF tools, and can analyze data trends to improve customer support processes.
  • Demonstrates leadership skills through mentoring junior staff and coordinating team efforts in a remote environment.

📝 Tips for Applying to Republic Services

1

Highlight specific experience with RCRA or DOT regulations in your resume, using examples from waste disposal or chemistry roles.

2

Tailor your application to emphasize remote work skills, such as self-management and virtual collaboration, given the remote nature of this position.

3

Include metrics or achievements related to customer satisfaction, issue resolution, or process improvements in waste management contexts.

4

Research Republic Services' sustainability initiatives and mention how your values align with their commitment to a greener future.

5

Showcase proficiency with DocuSign and PDF tools in your technical skills section, as these are explicitly mentioned in the requirements.

✉️ What to Emphasize in Your Cover Letter

["Emphasize your hands-on experience with waste characterization, RCRA compliance, or DOT regulations, linking it to Republic Services' operational needs.", 'Discuss your ability to mentor junior staff and handle escalated customer issues in a remote setting, highlighting leadership in customer support.', "Connect your passion for sustainability to Republic Services' mission, explaining how your work can contribute to their environmental goals.", "Provide a brief example of how you've resolved a complex billing discrepancy or logistics challenge in a previous waste-related role."]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Review Republic Services' sustainability reports and recent initiatives, such as their recycling programs or community partnerships.
  • → Study the company's services and client base to understand their waste management offerings and customer needs.
  • → Familiarize yourself with key industry terms like RCRA, DOT regulations, and waste characterization as applied in real-world scenarios.
  • → Explore Republic Services' remote work culture and values through their website or employee reviews to align your application.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you escalated and resolved a complex customer issue related to waste disposal or regulations, and the outcome.
2 How do you ensure compliance with RCRA and DOT regulations in daily customer support activities?
3 Explain your approach to mentoring junior staff in a remote work environment to improve team performance.
4 Discuss a situation where you identified trends in customer data to prevent issues or enhance satisfaction in waste management.
5 How would you handle a billing discrepancy for a waste transportation service while maintaining customer trust?
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⚠️ Common Mistakes to Avoid

  • Submitting a generic application without mentioning waste management, RCRA, or DOT experience, which are critical for this role.
  • Overlooking the remote work aspect by not demonstrating self-motivation or virtual collaboration skills in your resume or interview.
  • Failing to provide specific examples of customer support escalations or mentoring in a waste-related context, making your experience seem irrelevant.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Republic Services!

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