Application Guide

How to Apply for Enterprise Customer Success Manager UK&I

at Choco

🏢 About Choco

Choco is revolutionizing the restaurant supply chain by using AI-powered software to connect food distributors with restaurants, directly tackling food waste and sustainability challenges. Unlike typical SaaS companies, Choco operates at the intersection of technology and tangible environmental impact, partnering with major global food corporations to scale solutions across Europe. Working here means contributing to a mission-driven startup that's already secured enterprise partnerships while maintaining the agility to solve complex systemic problems.

About This Role

As the Enterprise Customer Success Manager for UK&I, you'll lead the onboarding and rollout of one of Choco's most strategic enterprise partnerships, ensuring successful adoption across European markets. This role requires navigating complex global organizations, coordinating cross-functional teams internally, and driving structured activation programs that enable long-term customer success. Your work directly supports Choco's expansion by turning a major partnership into a scalable model for future growth.

💡 A Day in the Life

A typical day involves coordinating with the enterprise partner's teams across different European time zones, analyzing adoption metrics to identify areas for improvement, and aligning internal Choco teams (product, support, sales) on rollout priorities. You might spend mornings on stakeholder alignment calls, afternoons developing rollout materials or troubleshooting implementation challenges, and evenings reviewing progress against activation milestones while planning expansion opportunities.

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🎯 Who Choco Is Looking For

  • Has 5+ years of enterprise customer success or implementation experience with complex B2B SaaS platforms, preferably in supply chain, logistics, or food technology sectors
  • Demonstrates proven ability to navigate large, matrixed organizations and align multiple stakeholders across different regions and functions
  • Possesses strong program management skills with experience designing and executing structured onboarding/rollout programs for enterprise clients
  • Shows deep understanding of how to drive adoption metrics and create expansion opportunities within strategic partnerships

📝 Tips for Applying to Choco

1

Quantify your experience with enterprise rollouts - include specific metrics about adoption rates, timeline reductions, or expansion revenue you've driven in previous roles

2

Reference Choco's specific mission around food waste reduction and sustainability in your application materials, showing you've understood their unique value proposition

3

Highlight any experience with supply chain technology, restaurant industry software, or AI-powered platforms - this isn't generic SaaS

4

Demonstrate your understanding of cross-functional coordination by describing specific examples of working with product, sales, and support teams on enterprise implementations

5

Watch the video at https://bit.ly/4fyXonB and reference specific points from it to show you've done your homework on Choco's current initiatives

✉️ What to Emphasize in Your Cover Letter

['Your experience managing complex enterprise rollouts across multiple markets or regions, with specific examples', "How you've successfully navigated matrixed organizations and aligned diverse stakeholders toward common goals", "Your understanding of Choco's mission to reduce food waste and create sustainable supply chains, and why this resonates with you", 'Specific strategies you would employ to ensure adoption and identify expansion opportunities within this strategic partnership']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Study Choco's existing enterprise partnerships and how they've scaled across markets - look for case studies or press releases
  • → Research the specific challenges in restaurant supply chains regarding food waste and sustainability that Choco addresses
  • → Understand the competitive landscape of food tech/supply chain software in the UK&I market
  • → Learn about AI applications in supply chain optimization and how they differ from traditional software solutions

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk us through how you would structure the first 90 days of onboarding for this enterprise partner across European markets
2 Describe a time you had to navigate conflicting priorities between different stakeholders in a large organization - how did you achieve alignment?
3 How would you measure success and identify expansion opportunities within this strategic partnership?
4 What experience do you have with supply chain technology or food industry software, and how would that apply here?
5 How would you handle resistance to adoption from various teams within the enterprise customer's organization?
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⚠️ Common Mistakes to Avoid

  • Applying with generic customer success experience without demonstrating understanding of enterprise-scale implementations and complex stakeholder management
  • Failing to show how your experience translates to the food industry or supply chain technology specifically
  • Not addressing the remote nature of the role and how you would effectively manage a partnership across different regions without being on-site

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Choco!

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