Engineer Customer Service (w/m/d)
Canadian Solar (North America)
Location
Remote (UK)
Type
Full-time
Posted
Dec 18, 2025
Mission
What you will drive
As an Engineer Customer Service, you will be part of a talented team of engineers who offer in-house advice & support to their colleagues as well as premium service towards our customers.
- 1st level customer contact for all after-sales technical inquiries, troubleshooting and warranty related topics
- Handle customer complaints, coordinate replacements and ensure timely issue resolution to maintain high customer satisfaction
- Conduct customer training and technical webinars related to product usage, maintenance and troubleshooting
- Provide support for system commissioning, remote diagnostics and post-installation guidance
Impact
The difference you'll make
This role helps accelerate the energy transition by supporting residential battery storage systems that maximize solar self-consumption, reduce grid dependence, and empower homeowners with clean energy independence, creating a lasting positive impact on the world and communities.
Profile
What makes you a great fit
- Bachelor's degree in Electrical Engineering or a related technical field; Master’s degree is a plus
- Minimum 3 years of experience in technical customer service, technical support, or field service – ideally in the PV or energy storage sector
- Practical experience with PV and battery system installation, commissioning, or diagnostics is a strong asset
- Strong analytical and technical problem-solving skills
Benefits
What's in it for you
- Attractive salary package, including company benefits such as jobrad, subsidies for childcare and more
- Hybrid work (working from home/at the office), flexible hours, and 28 days of vacation, as well as days off for special occasions
- Individual professional development programs, training, and workshops
- Modern work environment with positive energy, healthy growth, and diverse teams
About
Inside Canadian Solar (North America)
Canadian Solar's vision is to make lives better by bringing electricity powered by the sun to millions of people worldwide. As a leading manufacturer of solar panels, inverters, and energy storage solutions, they are committed to sustainability and navigating the complexities of the booming solar industry.