Engineer, Cloud Operations
Landis+Gyr
Location
Remote
Type
Full-time
Posted
Nov 25, 2025
Mission
What you will drive
- Provide incident management support for internal and external customers using ITIL-based practices and procedures
- Monitor Landis+Gyr devices and networks, troubleshoot incidents, and escalate to correct personnel within Customer Operations
- Act as communication hub for Customer Operations, taking calls from customers and stakeholders
- Log, track, and document all incidents in call tracking database and CRM
Impact
The difference you'll make
This role supports the transformation toward a smarter and more sustainable energy future by ensuring reliable operation of energy management technologies that enable decarbonization and grid modernization.
Profile
What makes you a great fit
- 3+ years of experience in customer service, technical support in related field, or utility industry
- Excellent communication skills (both verbal and written)
- Excellent problem-solving skills
- Adaptive and collaborative team approach with ability to build strong relationships across departments
Benefits
What's in it for you
Competitive compensation and region-specific benefits
Comprehensive employee development programs, including mentorship and training opportunities
A diverse, inclusive, and global culture that champions innovation and continuous growth
About
Inside Landis+Gyr
Landis+Gyr leads the transformation toward a smarter and more sustainable energy future by empowering utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.