Application Guide
How to Apply for Energy Advisor
at VEIC
🏢 About VEIC
VEIC is a mission-driven organization focused on innovative solutions to reduce greenhouse gases for a healthier planet. Unlike typical energy companies, VEIC works across multiple states and jurisdictions to connect customers with diverse programs and services. Working here means contributing directly to tangible environmental impact through practical energy solutions.
About This Role
As an Energy Advisor at VEIC, you'll serve as the primary consultant for residential and commercial customers calling or emailing about energy efficiency. You'll apply specialized knowledge across electricity, heating fuels, transportation, and renewables to reduce energy use and carbon emissions. This role is impactful because you'll directly guide customers toward programs that lower their environmental footprint while managing inquiries across multiple states.
💡 A Day in the Life
A typical day involves fielding incoming calls and emails from residential and commercial customers seeking energy efficiency advice. You'll consult on reducing energy use across electricity, heating, transportation, and renewables while directing customers to appropriate programs across different states. Between consultations, you'll update program information and manage customer inquiries that span multiple jurisdictions and regulatory environments.
🚀 Application Tools
🎯 Who VEIC Is Looking For
- Has 3+ years of customer support experience with a proven track record in phone sales and exceptional service delivery in a Contact Center environment
- Possesses an Associate's degree in environmental science, engineering, sustainability, or related field, or equivalent combination of education and experience
- Can confidently explain technical energy concepts (efficiency practices, renewables, process fuels) to diverse audiences
- Demonstrates strong interpersonal skills with experience managing customer inquiries across different jurisdictions or regulatory environments
📝 Tips for Applying to VEIC
Highlight specific Contact Center metrics from previous roles (call volume handled, customer satisfaction scores, sales achievements) rather than just listing responsibilities
Include concrete examples of explaining technical energy concepts to non-technical audiences in your resume
Research VEIC's specific programs in different states (like Efficiency Vermont or DC Sustainable Energy Utility) and mention which ones interest you
Emphasize experience with multi-state or multi-jurisdiction customer service, as this role manages inquiries across different regulatory environments
Use keywords from the job description like 'energy efficiency consultation,' 'carbon emissions reduction,' and 'program navigation' throughout your application
✉️ What to Emphasize in Your Cover Letter
['Your specific experience in Contact Center environments with measurable achievements in phone-based customer service', 'Examples of successfully explaining technical energy concepts to residential or commercial customers', 'Your motivation for working at a mission-driven organization focused on greenhouse gas reduction', 'Experience navigating customers through complex programs or services (federal, state, municipal, or nonprofit)']
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → VEIC's specific program implementations in different states (particularly Efficiency Vermont as their flagship program)
- → The company's approach to greenhouse gas reduction across residential, commercial, and transportation sectors
- → Recent VEIC projects or initiatives mentioned in their newsroom or annual reports
- → How VEIC collaborates with federal, state, and nonprofit partners in the energy efficiency space
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Submitting a generic application that doesn't address the specific multi-state, multi-program nature of this role
- Failing to demonstrate concrete Contact Center experience with phone sales and customer service metrics
- Using vague language about energy knowledge instead of providing specific examples of explaining technical concepts
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!