Energy Advisor

• Performs duties as energy consultant to incoming callers via all incoming VEIC telephone lines and email queues
• Provides expert consultation on reducing energy use and carbon emissions by applying knowledge of efficiency and conservation practices in electricity, heating and process fuels, transportation, and renewables
• Directs residential and commercial customers to related federal, state, municipal, public, private, and non-profit programs and services
• Manages program information and customer inquiries in multiple states and jurisdictions

This role creates positive change by helping residential and commercial customers reduce energy use and carbon emissions through expert consultation on efficiency and conservation practices, contributing to VEIC's vision for a healthy planet, thriving people, and energy justice.

• Associate's degree in a relevant field plus three years of customer support experience, or similar combination of education and experience
• Previous experience in a Contact Center with demonstrated achievement in phone sales delivering exceptional service
• Sound understanding and ability to present technical or industry-specific terminology pertaining to energy, energy efficiency, electricity, heating and process fuels, transportation and renewables
• Strong interpersonal skills including active listening, verbal communication, excellent writing skills, and ability to maintain a positive demeanor

VEIC provides ergonomic assessments and appropriate accommodation to support team members, encourages regular movement breaks, and supports flexible work arrangements that promote sustainable productivity aligned with core values. The organization is committed to building an inclusive and welcoming work community that values diverse backgrounds, experiences, perspectives, and thoughts.

VEIC works toward a vision for a healthy planet, thriving people, and energy justice by helping customers reduce energy use and carbon emissions through efficiency and conservation practices.