Employee Relations Investigator

• Retrieve and review cases from the ER intake queue and determine appropriate routing
• Make high-volume, high-judgment triage decisions, reviewing and assigning approximately 100 cases per day
• Support the central intake process and related workflows, including Employee Experience (EE) case management and email-to-case routing
• Ensure accuracy and consistency in data entry and case tracking across HRSC and other internal systems
• Collaborate cross-functionally to ensure cases are properly categorized, resolved, and documented in accordance with internal protocols
• Adapt quickly to changing priorities and contribute to ongoing process improvements across the ER organization

This role creates positive change by ensuring prompt, objective, and confidential workplace investigations that address harassment, discrimination, retaliation, and other policy violations, fostering a fair and equitable work environment.

• 5+ years of experience in HR operations, employee relations, or case management within a large, complex organization
• Strong computer proficiency, including Microsoft Word, Excel, and HR case management systems
• Exceptional attention to detail, critical-thinking skills, and sound judgment in decision-making
• Excellent written and verbal communication skills
• Proven ability to manage competing priorities in a fast-paced, dynamic environment
• Experience working with HR case management systems
• Demonstrated success working with large data sets or in roles requiring rapid information processing
• Strong typing speed (high WPM) and comfort navigating multiple systems simultaneously
• Prior experience in staffing, employee relations, or HR analytics

• Competitive annual compensation in the range of $90,000–$100,000
• Comprehensive benefits package, including health benefits, 401(k), and additional offerings
• Access to professional development resources and learning and development programs
• Predominantly remote work environment, with occasional on-site presence required based on client needs