Donor Relations Officer

Core responsibilities:

• Ensure accurate and efficient processing of donations and related data entry tasks, including sorting, coding, importing, banking and receipting
• Manage incoming calls, emails, and written enquiries from donors and supporters, providing timely, friendly, and professional assistance
• Conduct outbound calls to re-engage lapsed donors, promote donor upgrades, and strengthen relationships with existing supporters
• Maintain and update donor databases with accuracy and integrity, ensuring information is current and complete

This role supports The Fred Hollows Foundation's mission to end avoidable blindness by ensuring effective donor engagement and accurate processing of donations, which directly contributes to funding eye care programs globally.

Required skills, experience, qualifications:

• Experience in donor relations, fundraising, or customer service roles
• Strong communication skills for managing donor inquiries and conducting outreach calls
• Attention to detail for accurate data entry and database management
• Ability to handle multiple tasks efficiently in a professional manner

No specific benefits, compensation, or salary information provided in the description.

The Fred Hollows Foundation is an international development organisation working to prevent blindness and restore sight, carrying on the legacy of Professor Fred Hollows who believed every person had the right to quality eye care.