Dispute Resolutions Specialist

• Own complaints end-to-end from first review to resolution, ensuring fairness and regulatory compliance.
• Handle complex, sensitive, and high-stakes complaints across credit products and third-party vendors.
• Represent Brighte in External Dispute Resolution forums like AFCA, preparing submissions and arguing fair outcomes.
• Identify root causes of recurring complaints and work to fix systemic issues.

By resolving complaints fairly and efficiently, you ensure customers feel heard and protected, while helping Brighte improve its systems to prevent future issues, ultimately making sustainability more accessible and affordable for Australians.

• Minimum 2–3 years in customer relations, complaints handling, or dispute resolution within a regulated industry (financial services, energy, insurance).
• Experience with EDR forums like AFCA, including preparing submissions and representing the business.
• Knowledge of RG 271, AFCA processes, ASIC Act, Competition and Consumer Act, and Privacy Act.
• Strong customer advocacy, de-escalation skills, and systems thinking.

Join a mission-driven, inclusive, and highly collaborative team. Benefits include being part of a company recognized for workplace diversity and sustainability leadership. Specific compensation details not mentioned.

Brighte's mission is to make sustainability affordable and accessible for everyone by offering financial solutions for renewable energy and home improvements to homeowners. Since 2016, they have facilitated solar installations for over 110,000 households, saving over 1 million metric tons of CO2 annually.