Director of Servicing - Strategy & Analytics

Core responsibilities:

• Own servicing and collections analytics across all investor portfolios, including delinquency, roll rates, cure behavior, loss mitigation performance, recoveries, and long-term credit outcomes
• Provide executive-level analysis, forward-looking insights, and investor-ready narratives on portfolio performance, delinquency trends, credit changes, and macro impacts
• Translate complex analytical findings into concise, compelling narratives tailored to executives, investors, and operational leaders
• Partner closely with Capital Markets, Treasury, Risk, Product, Business Intelligence, and Operations to align data definitions and assumptions

This role contributes to making sustainable home solutions more affordable and accessible by providing critical analytics and insights that support GoodLeap's financing platform, which has facilitated over $27 billion in financing for sustainable solutions since 2018.

Required skills and qualifications:

• 10+ years of experience in analytics, strategy, or finance within consumer lending, servicing, collections, or capital markets
• Bachelor's degree required; advanced degree preferred
• Strong proficiency in SQL and Python; experience with Tableau or similar BI tools preferred
• Expert-level Microsoft Excel skills (advanced formulas, modeling, automation) and PowerPoint
• Deep understanding of servicing and collections performance metrics, delinquency behavior, and loan lifecycle analytics
• Exceptional ability to communicate complex analytical concepts clearly and confidently to executives and investors

Compensation: $140,000 - $180,000 annually

GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. The company also supports its award-winning nonprofit, GivePower, which builds and deploys life-saving water and clean electricity systems globally.