Director of Program Success

• Own end-to-end delivery of customer programs, including onboarding, commissioning, operational milestones, SLA management, and long-term program success.
• Proactively identify and resolve delivery risks across Operations, Product, and Engineering before they impact customers.
• Partner with commercial and partnerships teams to ensure customer commitments, timelines, and SLAs align with operational and technical capabilities.
• Build and scale program delivery infrastructure, including playbooks, escalation protocols, reporting frameworks, and commissioning processes.

This role directly contributes to reducing wildfire risk and creating resilient forests by ensuring the successful delivery of technology that enables large-scale fuels reduction and forest thinning, protecting communities and ecosystems.

• 7+ years managing complex, multi-stakeholder programs with contractual commitments and SLAs.
• Strong program delivery ownership and accountability for execution against customer commitments.
• Experience working directly in the field and resolving operational issues onsite.
• Comfortable operating in remote, physically demanding environments and around heavy equipment.

Compensation and benefits not specified in the posting.

Earth Force Technologies builds integrated computer vision systems for forestry machinery to dramatically increase the pace and scale of fuels reduction and forest thinning, creating resilient forests and protecting people from wildfires. They work primarily with the U.S. Forest Service and implementation partners under multi-year program agreements.