Director of Member Services & Engagement

• Lead engagement efforts for IDSA's global membership and volunteer leader network, aligning with strategic goals for community growth and design advocacy.
• Design and continuously improve member and volunteer experiences, reducing friction and reinforcing IDSA's service-oriented values.
• Oversee strategy and support for IDSA chapters, sections, committees, and councils, ensuring leaders receive high-quality guidance and resources.
• Develop creative, design-minded recruitment and retention campaigns aligned with IDSA's mission to create a better world through industrial design.

This role supports IDSA's mission to foster career-long development and inspire excellence by ensuring membership programs and volunteer engagement reflect design-minded, collaborative values, ultimately advancing the field of industrial design.

• Bachelor's degree or higher with 8–10 years of experience in membership, component relations, or related work.
• At least 5 years of experience leading a membership department with demonstrated success in motivating staff and achieving growth goals.
• Strong organizational, project management, and communication skills with ability to work autonomously with initiative and accountability.
• Proficiency in Microsoft Office, project management tools, and Association Management Systems.

Starting annual salary range: $90,000 – $110,000. Health, dental, and vision insurance. Employer paid life, AD&D, short term disability, and long-term disability. Generous vacation and sick leave. 9 standard holidays + 4 flexible holidays. 401(k) and Roth 401(k). Cell phone reimbursement.

The Industrial Designers Society of America (IDSA) is one of the oldest and largest professional organizations serving industrial designers worldwide, committed to elevating the practice of industrial design through research, advocacy, career-long learning, and excellence in design standards.