Director of Donor Support Operations

• Provide strategic leadership and oversight across donor support functions including gift processing, acknowledgment and fulfillment, and service center operations.
• Define and implement an integrated operating model that aligns processes, technology, and performance metrics across all functions.
• Align donor support operations with strategic fundraising priorities, campaigns, and the end-to-end donor journey.
• Lead cross-functional collaboration to improve coordination, reduce silos, and ensure a seamless donor experience.

This role ensures efficient and effective donor support operations, enabling Heifer International to maximize its fundraising efforts and ultimately help end global hunger and poverty in a sustainable way.

• Bachelor's degree + 10 or more years of job-related experience.
• Minimum 5 years of managerial experience in donor operations, customer service operations, call center management, fulfillment, inventory management, or related functions.
• Demonstrated experience leading high-volume, multi-channel operations, including transaction processing, fulfillment, and/or contact center environments.
• Proven ability to integrate operational functions and drive process improvement.

Salary range: $125,000 - $152,000 annually. Benefits include health and wellness benefits (FSA/HSA), employee assistance program, 403(b) retirement plan (match up to 4% + 3% discretionary), 22 vacation days, 12 holidays, 10 sick days, employer-paid life insurance and AD&D, professional development, annual merit increases, optional critical illness insurance, legal assistance plan, and pet protection.

Heifer International partners with farmers across livestock and crops to create sustainable solutions to hunger and poverty. Since 1944, they have supported over 42 million farming families across Africa, Asia, and the Americas, aiming to close the living income gap.