Application Guide

How to Apply for Director of Customer Success - Energy Management

at Gridium

🏢 About Gridium

Gridium is a mission-driven company focused on accelerating the transition to a low-carbon economy by optimizing energy use in commercial buildings. Unlike generic SaaS companies, Gridium combines software with deep energy expertise to deliver measurable financial and environmental results for commercial real estate clients. Working here means contributing directly to sustainability goals while solving complex technical and commercial challenges.

About This Role

As Director of Customer Success - Energy Management, you'll lead both the commercial strategy and technical delivery for key accounts, managing a team of Energy Managers/Analysts while personally advising senior clients on achieving deep energy savings. This role directly impacts Gridium's revenue through renewals and expansion while ensuring customers achieve their sustainability and operational efficiency goals through expert energy management guidance.

💡 A Day in the Life

Your day might start by reviewing energy savings reports from your team for key accounts, then joining a strategic call with a commercial real estate executive to discuss their sustainability goals. In the afternoon, you could be coaching an Energy Analyst on presenting findings to a client, followed by working with Sales on an expansion opportunity identified through utility bill analysis. You'll end the day reviewing account health metrics to proactively address churn risks.

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Interview Prep

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🎯 Who Gridium Is Looking For

  • 7+ years in Customer Success/Account Management with proven experience owning revenue/retention quotas in B2B SaaS, preferably in energy, sustainability, or commercial real estate
  • Deep subject matter expertise in commercial building energy management, utility rates, building operations, or facilities engineering - able to provide senior-level advice to executives
  • Demonstrated leadership experience managing technical teams (Energy Managers/Analysts) while balancing commercial objectives with technical delivery quality
  • Proven ability to build executive relationships in commercial real estate and develop account plans that map customer sustainability goals to software value propositions

📝 Tips for Applying to Gridium

1

Quantify your impact on customer retention and expansion in previous roles - specifically mention percentage improvements in renewal rates, expansion revenue, or reduction in churn

2

Highlight any experience with commercial building energy management, utility bill analysis, or sustainability reporting - even if from a different role or industry

3

Demonstrate understanding of Gridium's dual value proposition: financial savings through energy optimization AND environmental impact through carbon reduction

4

Show how you've managed technical teams while maintaining commercial focus - provide examples of aligning energy analysis work with revenue goals

5

Research Gridium's specific solutions (like Billcast or Snapmeter) and mention how you'd leverage them to achieve customer objectives

✉️ What to Emphasize in Your Cover Letter

['Your experience managing the intersection of technical energy expertise and commercial outcomes in customer success', 'Specific examples of developing account plans that identified expansion opportunities in complex B2B environments', "How you've mentored or managed technical teams (like energy analysts) to deliver both quality work and business results", "Your passion for sustainability and commercial building energy optimization aligned with Gridium's mission"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Gridium's specific products (Billcast, Snapmeter) and how they differ from general energy management software
  • → The company's case studies and client testimonials - particularly focusing on commercial real estate results
  • → Recent news about Gridium's growth, funding, or partnerships in the energy management space
  • → Industry challenges in commercial building energy management and sustainability reporting requirements

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk us through how you would develop an account plan for a commercial real estate portfolio owner with 50+ buildings
2 How would you handle a situation where your Energy Analysts identify technical issues that conflict with commercial renewal timelines?
3 Describe your approach to coaching a team member who is strong technically but struggles with commercial conversations
4 What metrics would you track to ensure both customer energy savings and Gridium's revenue goals are being met?
5 How would you position Gridium's value against traditional energy consulting firms or building automation vendors?
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⚠️ Common Mistakes to Avoid

  • Applying with generic customer success experience without demonstrating energy/sustainability industry knowledge
  • Focusing only on relationship management without showing how you've driven measurable commercial outcomes
  • Failing to demonstrate experience managing technical teams or bridging technical and commercial priorities

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Gridium!

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