Director of Customer Success - Energy Management

• Managing the commercial relationship for key accounts, including renewals and identifying expansion opportunities, while partnering with Sales on new business opportunities.
• Managing the workload and work product of a team of Energy Managers and Energy Analysts.
• Directing the commercial focus of the Customer Success team, ensuring that technical delivery and energy analysis directly support retention and expansion goals.
• Working directly with a set of assigned customers to achieve deep energy savings in their buildings by providing them with senior level advice and expertise on energy management, building operations, utility bills/rates, sustainability, and other topics related to energy use in commercial real estate.
• Working with the Customer Success and Sales teams to develop account plans that map customer objectives to Gridium’s value, then using commercial health insights to surface churn risks early and guide targeted retention and expansion actions.
• Building and maintaining strong, long lasting executive level customer relationships.
• Ensuring the timely and successful delivery of our solutions according to customer needs and strategic objectives.

This role helps hasten the transition to a low-carbon economy by delivering deep energy savings to commercial real estate customers through energy management software and expertise.

• Extensive (7+ years) prior work experience in a Customer Success or Account Management role. Preference will be given to candidates with significant experience in Energy Management, Sustainability, Facilities Engineering or Commercial Real Estate.
• Demonstrated experience in a senior or leadership capacity, including managing the work product of a team, mentoring, or leading complex projects.
• Demonstrated experience owning a revenue or retention quota in a customer success or account management capacity is required.
• Strong business acumen and judgment and a proven ability to negotiate and close account expansion deals. The position will be measured on revenue goals from retention and expansion.
• Track record of influencing commercial outcomes within existing customers through value realization, executive alignment, or identifying expansion ready use cases.
• Ability to travel monthly to visit in person with customers.
• Bachelor's degree required. Master's degree in a relevant area preferred.
• Prior experience with advanced energy and/or financial spreadsheet modeling.
• Experience in Energy Management. Preference will be given for candidates with a CEM or similar certification.
• You must currently live in and have the legal right to work in the United States.

This role offers a base salary between $130,000 and $150,000, depending on experience, plus a target annual commission of approximately $40,000, bringing total on-target earnings to $170,000–$190,000. The compensation package also includes an equity grant, a 401(k) with 4% match, a great health plan, vision, dental, generous parental leave, and a flexible vacation policy — we want you to take the time off you need so that you are happy and productive.

Gridium is a venture-backed SaaS application provider with a mission to bring cost-effective energy savings to commercial real estate. They have been delivering deep energy savings to customers for fourteen years and are growing faster than ever due to increasing demand for real energy solutions.