Director of Client Success, Residential Markets

• Act as the primary owner for national-scale residential solar financiers and O&M providers, navigating complex client organizations to influence key decision-makers for long-term retention and partnership health.
• Lead, mentor, and scale the Residential Client Success Management (CSM) team, fostering a culture of high performance and guiding the team from tactical support to strategic account management.
• Collaborate with internal technical and financial teams to ensure client portfolios meet performance guarantees, being accountable for the narrative regarding yield expectations, SLAs, and technical uptime.
• Identify and execute opportunities for service expansion and upsell within existing major accounts, turning service delivery into revenue growth.

This role creates positive change by building a more sustainable future for the planet through innovative technology and customer experience in the distributed solar and energy storage industries, directly contributing to environmental sustainability and clean energy adoption.

• 10+ years of professional experience in the solar industry, with at least 5 years in a senior account management or asset management role specifically supporting Third-Party Owned (TPO) residential portfolios.
• Deep understanding of solar project finance, including Tax Equity structures, PPA/Lease mechanics, and the financial impact of technical underperformance on asset valuation.
• High level of comfort discussing solar system architecture, inverter performance, and monitoring hardware (DAS) with technical stakeholders.
• Demonstrated experience managing multi-million dollar contracts, specifically enforcing MSAs and SLAs, with a Bachelor’s degree in Business, Engineering, Finance, or a related field.

• Most roles offer remote work opportunities with a vibrant office space in Seattle's Smith Tower for local employees
• Outstanding benefits including family medical, dental, vision, disability, 401(k) administration with $1k match per year, and thoughtful paid time off
• 12 weeks of paid parental leave to all FTE employees after 1 year, and four-week paid sabbatical leave after four years
• Competitive total compensation package including monthly health insurance premiums, bonuses and long-term stock options for every employee
• Supportive culture with company-wide slack channels, affinity groups, and a passionate, mission-driven team that believes in collaboration, mutual respect and trust

Omnidian, Inc. is a fast-growing Series C tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries, building a more sustainable future for the planet through passionate teams, innovative technology, and amazing customer experience.