Application Guide

How to Apply for Director of Business Development and Sales - Customer Engagement

at Resource Innovations

🏢 About Resource Innovations

Resource Innovations stands out by focusing specifically on empowering communities with accessible, sustainable energy and water solutions, rather than just commercial projects. Their mission-driven approach combines environmental impact with community engagement, making them unique in the utility solutions space. Working here means contributing directly to sustainability initiatives that reach households and municipalities nationwide.

About This Role

This Director role leads national sales strategy for Customer Engagement solutions (e-commerce, retail, experiential) specifically targeting electric/gas utilities, state agencies, and municipalities. You'll drive multi-year revenue growth by developing account plans, managing RFP responses, and leveraging existing utility relationships to expand Resource Innovations' sustainable energy programs. The impact comes from scaling programs that help utilities meet DSM goals while advancing community sustainability.

💡 A Day in the Life

A typical day involves strategizing with the Customer Engagement team on upcoming utility RFPs, conducting outreach to utility contacts about program renewals or expansions, and developing pursuit plans for target accounts. You might spend time analyzing state regulatory updates affecting DSM programs, then adjust sales strategies accordingly while preparing competitive positioning for key proposals.

🚀 Application Tools

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Interview Prep

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🎯 Who Resource Innovations Is Looking For

  • Has 8+ years specifically selling to electric/gas utilities, with deep knowledge of DSM programs and state regulatory cycles
  • Possesses established mid-to-senior level relationships with utility decision-makers across multiple regions
  • Demonstrates successful experience in both new business development and renewals within utility DSM or renewables sectors
  • Shows genuine passion for sustainability and can articulate how it connects to utility customer engagement solutions

📝 Tips for Applying to Resource Innovations

1

Quantify your utility sales experience by specifying which utilities you've worked with, program types (DSM/renewables), and revenue impact

2

Highlight specific knowledge of state regulatory cycles for DSM programs in regions where Resource Innovations operates

3

Mention any experience with e-commerce or retail solutions in utility contexts, not just traditional program sales

4

Connect your sustainability passion to practical business outcomes in your resume bullet points

5

Research and reference specific Resource Innovations projects or clients in your application materials

✉️ What to Emphasize in Your Cover Letter

['Your specific experience with utility DSM programs and understanding of regulatory cycles', 'Examples of multi-year account planning and successful RFP management in utility contexts', "How your existing utility relationships could benefit Resource Innovations' expansion goals", 'Your passion for sustainability as it relates to utility customer engagement solutions']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Resource Innovations' specific Customer Engagement portfolio solutions and current utility clients
  • → Recent state regulatory developments in key markets (like Massachusetts) affecting utility DSM programs
  • → The company's growth strategy and annual reports to understand their revenue goals
  • → Industry trends in utility e-commerce and retail solutions for customer engagement

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Walk us through your experience with a specific utility DSM program sale from identification to contract
2 How do you stay current with state regulatory changes affecting utility DSM programs?
3 Describe your approach to developing a multi-year account plan for a major utility client
4 How would you position e-commerce solutions to utilities traditionally focused on in-person programs?
5 What strategies have you used to maintain senior-level relationships across multiple utility organizations?
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⚠️ Common Mistakes to Avoid

  • Generic sales experience without specific utility/DSM context
  • Failing to demonstrate understanding of state regulatory cycles for utility programs
  • Not being able to name specific utility contacts or relationships at mid-senior levels

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Resource Innovations!

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