Development Operations Manager

Core responsibilities:

• Oversee and ensure timely, accurate processing of all gifts and pledges across donation channels, partnering with Finance on reconciliation
• Maintain high-quality donor and organizational records through routine audits, data enrichment, and strong data-entry standards
• Develop, manage, and optimize fundraising systems (Raiser's Edge, Mailchimp, Omatic, Asana, etc.) to support efficient, integrated operations
• Develop and maintain dashboards that track key metrics, analyze fundraising data to identify trends and opportunities, and present actionable insights to Development leadership

This role strengthens organizational fundraising capacity for a national movement working to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all, enabling more effective donor engagement and sustainable revenue growth to support marginalized communities.

Required skills and qualifications:

• Minimum of 5+ years of direct experience working with a donor database CRM in a nonprofit environment, preferably Raiser's Edge, with expertise in gift processing, reports, and dashboards
• Strong understanding of fundraising best practices and development operations, with knowledge of accounting principles as they relate to fundraising practices
• Proficient in using Raisers Edge NXT and other CRMs with a high level of computer literacy
• Demonstrated commitment to promoting diversity, equity, and inclusion, and creating an inclusive and welcoming environment for all members of the organization

No specific compensation, perks, or culture highlights mentioned in the job description.

YWCA USA is a national organization on a mission to eliminate racism, empower women, and promote peace, justice, freedom, and dignity for all. They work on behalf of marginalized communities through advocacy, local programming, and services, focusing on racial justice and civil rights, empowerment and economic advancement of women and girls, and health and safety of women and girls.