Database & Insight Officer

About the Role

The role involves managing and maintaining the integrity of donor data within the Donorflex system.

Responsibilities

• Managing regular giving instructions within Donorflex, including BACS set-up, amendments, cancellations, and reconciliation
• Processing and auditing Gift Aid claims
• Executing and developing data imports from multiple platforms, ensuring accuracy, reconciliation, and correct income coding
• Running data integrity reporting, audits, and investigations, making recommendations to improve data quality
• Undertaking regular data cleansing and deduplication (in-house and externally supported)
• Developing and improving database and financial data processes
• Onboarding new Donorflex users, managing permissions, delivering training, and producing guidance materials
• Managing a shared inbox and acting as first point of contact for database queries
• Supporting the wider Fundraising and Supporter Engagement team with data selections and insight reviews

This role supports a national charity's fundraising and supporter engagement efforts during a period of development and change, helping maximize the benefits of their CRM system to improve data integrity and support effective data use across the organization.

Required skills and experience:

• Proven experience working with CRM systems
• Experience processing direct debits and financial data
• Experience importing and exporting data using different rules and criteria
• Knowledge of BACS, Gift Aid and relevant legislation and codes of practice

Compensation: £16.06 per hour (temporary contract from 21st February to mid-April). Location: Remote.