Application Guide

How to Apply for CX Specialist (Spanish & English speaker)

at Too Good To Go

🏢 About Too Good To Go

Too Good To Go is a certified B Corp with a mission-driven approach to reducing food waste through technology. Unlike typical tech companies, they combine app convenience with tangible environmental impact, creating a movement where every customer interaction supports sustainability. Working here means contributing directly to their goal of saving 1 billion meals from waste by 2030.

About This Role

As a CX Specialist, you'll be the primary bilingual contact for Spanish and English-speaking users and partners across Canada, handling inquiries via email, chat, phone, and social media. This role is impactful because you'll turn customers into brand ambassadors by educating them on food waste reduction while proactively addressing issues to strengthen community engagement with the sustainability mission.

💡 A Day in the Life

Your day starts by checking Zendesk for priority Spanish and English inquiries from users and partners, balancing email responses with live chat support. You might conduct a proactive call to a Toronto restaurant about optimizing their surplus listings, then shift to monitoring social media reviews to address feedback. Throughout, you document customer insights to share with the global team, ensuring each interaction educates users about food waste reduction.

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Interview Prep

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🎯 Who Too Good To Go Is Looking For

  • A Toronto-based bilingual professional fluent in Spanish and English, available for a Saturday-Wednesday schedule with Thursday-Friday off
  • Has 1-2 years of customer service experience using CRMs like Zendesk or Salesforce, with a track record of resolving priority situations calmly
  • A natural communicator who can inspire sustainable behavior change through empathetic, brand-aligned interactions across multiple channels
  • Passionate about food waste reduction, with experience or interest in social media management for customer support (Facebook, app store reviews)

📝 Tips for Applying to Too Good To Go

1

Highlight any experience with sustainability initiatives or food-related causes in your resume, as Too Good To Go values mission alignment

2

Explicitly state your Spanish and English proficiency levels and Toronto location in your application header to meet non-negotiable requirements

3

Mention specific CRM platforms you've used (Zendesk, Salesforce, etc.) and provide examples of handling multilingual customer inquiries

4

Tailor your application to their B Corp values by using keywords like 'food waste reduction,' 'sustainable behavior,' and 'community empowerment'

5

Prepare to discuss your availability for the unique Saturday-Wednesday schedule and how you maintain work-life balance with midweek days off

✉️ What to Emphasize in Your Cover Letter

['Demonstrate your passion for reducing food waste with concrete examples of sustainable practices in your personal or professional life', "Explain how your bilingual skills (Spanish/English) enhance customer experience, especially for Toronto's diverse Spanish-speaking communities", "Describe a time you turned a challenging customer situation into a positive outcome, aligning with their 'brand ambassador' philosophy", "Connect your CRM experience to their goal of scalable customer support, showing how you've used tools like Zendesk to improve efficiency"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Download and use the Too Good To Go app to understand the user experience and identify potential customer pain points
  • → Study their B Corp certification and 2030 goals on their website to speak knowledgeably about their environmental impact
  • → Review their social media presence (especially Facebook) to see how they engage with customers and handle public feedback
  • → Research food waste statistics in Canada to demonstrate understanding of the local context for their mission

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you handle a frustrated partner store owner calling about technical issues in Spanish while maintaining brand ambassador standards?
2 Describe your approach to educating a new app user about food waste reduction during a support chat in English
3 What metrics would you track in Zendesk to measure success in this role, and how do they align with Too Good To Go's mission?
4 How would you proactively contact users about a canceled order while inspiring continued engagement with the app?
5 Share an example of how you've contributed to sustainability initiatives in previous roles or personal projects
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⚠️ Common Mistakes to Avoid

  • Applying without addressing the specific Saturday-Wednesday schedule requirement or Toronto location
  • Using generic customer service examples without connecting them to sustainability, bilingual communication, or food industry contexts
  • Failing to demonstrate knowledge of Too Good To Go's mission beyond 'saving food'—candidates should understand their movement-building approach

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Too Good To Go!

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