Application Guide

How to Apply for CX Specialist (Spanish & English speaker - Fully remote)

at Too Good To Go

🏢 About Too Good To Go

Too Good To Go is a mission-driven company that uniquely combines technology with environmental activism by connecting consumers with surplus food from local businesses through their app. Working here means directly contributing to reducing global food waste while being part of a growing movement that makes sustainability accessible and convenient. Their focus on tangible impact rather than just profit makes them stand out in the tech space.

About This Role

As a CX Specialist at Too Good To Go, you'll be the primary bilingual (Spanish/English) contact for users and partners across multiple channels including email, chat, phone, and social media platforms. This role is impactful because you'll turn customers into brand ambassadors by inspiring sustainable behavior while directly supporting their mission to reduce food waste through exceptional customer experiences.

💡 A Day in the Life

Your day typically starts by checking priority customer inquiries across email, chat, and social media platforms, then proactively contacting users and stores about order issues or opportunities. You'll spend time answering bilingual questions through various channels while documenting customer insights to share with internal teams, all while maintaining brand ambassador standards that inspire sustainable behavior.

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Interview Prep

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🎯 Who Too Good To Go Is Looking For

  • A Toronto-based bilingual professional with native-level Spanish and English proficiency who can work Saturday-Wednesday schedule
  • Someone with 1-2 years of customer service experience who has used CRMs like Zendesk or Salesforce in previous roles
  • A passionate communicator who genuinely cares about food waste reduction and can inspire others to adopt sustainable habits
  • A proactive problem-solver who can handle priority situations with care while maintaining brand ambassador standards

📝 Tips for Applying to Too Good To Go

1

Explicitly mention your Toronto location and Saturday-Wednesday availability in your application materials

2

Include specific examples of how you've used CRMs like Zendesk or Salesforce in previous customer service roles

3

Demonstrate your bilingual capabilities by including both Spanish and English versions of your resume or portfolio links

4

Share a brief story about your personal connection to reducing food waste or sustainable living

5

Highlight any experience with multi-channel support (email, chat, phone, social media) in a remote environment

✉️ What to Emphasize in Your Cover Letter

["Your personal motivation for joining the fight against food waste and how it aligns with Too Good To Go's mission", 'Specific examples of turning challenging customer situations into positive experiences that created brand ambassadors', 'How your bilingual skills (Spanish/English) have helped you serve diverse customer bases effectively', "Experience working with CRMs and how you've used them to improve customer experience processes"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Download and use the Too Good To Go app to understand the user experience and identify potential pain points
  • → Research their impact metrics and recent sustainability reports to understand their specific food waste reduction goals
  • → Explore their social media presence (especially Facebook and app store reviews) to see current customer conversations
  • → Learn about their global expansion and how different markets approach food waste reduction

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe a time you handled a priority customer situation that required proactive outreach to both users and stores
2 How would you inspire a skeptical customer to adopt more sustainable habits through the Too Good To Go app?
3 Walk us through your experience with multi-channel support (email, chat, phone, social media) in a remote setting
4 How do you balance efficiency with personalized care when handling high volumes of customer inquiries?
5 What strategies would you use to communicate Spanish-speaking users' needs to English-only internal teams?
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⚠️ Common Mistakes to Avoid

  • Applying without addressing the specific Saturday-Wednesday Toronto-based requirement in your materials
  • Using generic customer service examples without connecting them to sustainability or mission-driven work
  • Failing to demonstrate bilingual proficiency or assuming English-only experience will suffice for this role

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Too Good To Go!

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