Application Guide

How to Apply for CX Specialist (French & English speaker)

at Too Good To Go

🏢 About Too Good To Go

Too Good To Go is a mission-driven company on a mission to reduce food waste and combat climate change. With a consumer app connecting users to surplus food from restaurants and stores, you'll be part of a global movement that's both impactful and rewarding. The company's remote-friendly culture and commitment to sustainability make it a unique place to work.

About This Role

As a CX Specialist, you'll be the frontline hero, supporting both users and partners across multiple channels. Your work directly impacts customer satisfaction and retention, helping Too Good To Go build a loyal community. You'll also have the opportunity to shape processes and contribute to the company's growth.

💡 A Day in the Life

You'll start your day by checking and responding to emails and social media messages, resolving user issues with a friendly tone. You'll also handle phone calls from partners, helping them with account questions or urgent problems. Throughout the day, you'll collaborate with the team to improve processes and ensure every interaction reflects the brand's values.

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🎯 Who Too Good To Go Is Looking For

  • Fluent in both French and English (written and verbal) with excellent communication skills.
  • Proven experience in customer service or account management, with a knack for conflict resolution.
  • Comfortable using CRMs like Zendesk, Salesforce, or Hubspot, and quick to learn new tools.
  • Detail-oriented and able to maintain high-quality service even during repetitive tasks.

📝 Tips for Applying to Too Good To Go

1

Highlight your bilingual proficiency prominently, and provide examples of how you've used both languages in a professional setting.

2

Showcase your experience with CRMs by mentioning specific tools you've used and how you leveraged them to improve customer satisfaction.

3

Emphasize any experience you have in handling social media customer inquiries, as this role covers Facebook, App Store, Play Store, and Google Reviews.

4

Tailor your resume to include metrics or achievements from past customer service roles, such as CSAT scores or resolution times.

5

Research Too Good To Go's mission and values, and incorporate them into your application to show genuine alignment.

✉️ What to Emphasize in Your Cover Letter

["Your passion for sustainability and reducing food waste, and how it aligns with the company's mission.", 'Your bilingual abilities and how they enable you to serve a diverse customer base effectively.', 'Your experience in customer service, particularly in handling difficult situations with empathy and professionalism.', 'Your familiarity with remote work and ability to stay productive and connected in a virtual environment.']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Understand how Too Good To Go works: the app, the partners, and the user experience.
  • → Read about the company's impact and recent news, such as their expansion or partnerships.
  • → Check out their social media channels to see how they engage with customers and what tone they use.
  • → Look into the Canadian market and any local food waste initiatives to show your awareness.

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you handle an angry customer who received a spoiled product from a partner store?
2 Describe a time you had to manage a high volume of inquiries while maintaining quality.
3 How do you prioritize tasks when dealing with multiple channels (email, chat, phone, social media)?
4 What does sustainability mean to you, and how would you embody Too Good To Go's mission in your daily work?
5 How do you stay motivated during repetitive tasks, and what strategies do you use to stay detail-oriented?
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⚠️ Common Mistakes to Avoid

  • Don't submit a generic cover letter; make it clear you've researched Too Good To Go and understand the role.
  • Avoid overlooking the bilingual requirement—if you're not fully fluent in both, don't apply or be upfront about your level.
  • Don't neglect to mention your CRM experience; it's a key requirement, so leave it out at your peril.

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Too Good To Go!

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