Customer Value Lead

• Own gross retention, including renewal forecasting, in close coordination with CSMs, Sales, and Account Management.
• Build and manage customer decarbonization portfolios, including procurement and fulfillment, and coordinate internal advisory experts.
• Make impact clear to customers by building frameworks to quantify value and design feedback loops.
• Scale operations by managing 1-2 team members and owning portfolio execution contracting.

This role directly helps large enterprises execute on clean energy and carbon commitments, driving real decarbonization and reducing global emissions.

• Experience in post-sale, account management, or customer success at a complex B2B company.
• Ability to help customers quantify value and translate complex work into outcomes for executive scrutiny.
• Comfortable holding commercial outcomes: retention and forecasting.
• Experience managing a small team and using AI/automation tools.

Mission-oriented startup culture, offices in multiple global locations, remote options for some roles, and the opportunity to work on climate impact. Salary not specified.

Watershed is the enterprise sustainability platform used by companies like Airbnb, FedEx, and Visa to manage climate and ESG data, produce audit-ready metrics, and drive decarbonization.