Customer Support Specialist

• Respond to customer inquiries via phone, web, and email, using knowledge base and FAQs or escalating to Tier 2 when needed
• Assist customers in resolving technical issues related to Raymarine marine electronics products with guidance from experienced team members
• Provide callbacks and follow-through to ensure customer satisfaction within departmental KPIs
• Contribute to FAQs and support documentation to empower customer self-service and improve support quality

This role helps boating enthusiasts around the world get the most out of their marine electronics by providing frontline customer support for innovative marine technology products.

• Strong verbal and written communication skills in clear, grammatically correct English
• Comfortable using PCs and telephony systems
• Customer-first mindset and eagerness to learn
• Interest in electronics and willingness to develop technical troubleshooting skills

No specific benefits, compensation, or perks mentioned in the job description.

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability, including aerospace and defense, factory automation, environmental monitoring, oceanographic research, and medical imaging.