Application Guide
How to Apply for Customer Support Specialist
at HITACHI ENERGY
🏢 About HITACHI ENERGY
Hitachi Energy is a global leader in advancing sustainable energy systems, focusing on innovative solutions for a carbon-neutral future. Working here means contributing directly to Romania's and Europe's energy transition while being part of a respected multinational with strong engineering heritage.
About This Role
This Customer Support Specialist role focuses on post-contract order execution within SAP, managing purchase orders with suppliers, and ensuring documentation flow for energy projects. You'll be the critical link between suppliers and customers, directly impacting project timelines and quality in Romania's energy infrastructure.
💡 A Day in the Life
Your day typically starts by checking SAP for new signed contracts requiring PO issuance, then coordinating with suppliers across time zones to confirm delivery timelines. You'll spend significant time validating technical documentation from suppliers, forwarding approved documents, and updating customers on project milestones while ensuring all quality certificates are properly archived.
🚀 Application Tools
🎯 Who HITACHI ENERGY Is Looking For
- Has 2-5 years of hands-on experience with SAP purchase order processing in manufacturing or energy sectors
- Demonstrates bilingual proficiency in Romanian (for local supplier/customer communication) and English (for international coordination)
- Shows proven ability to manage technical documentation flow including conformity declarations and quality certificates
- Possesses strong organizational skills specifically for tracking multiple supplier deliveries and communicating confirmed dates to customers
📝 Tips for Applying to HITACHI ENERGY
Highlight specific SAP experience with purchase order issuance and tracking - mention any modules you've used
Quantify your order handling experience (e.g., 'managed 50+ simultaneous POs for industrial projects')
Mention any experience with Romanian energy sector suppliers or technical documentation requirements
Include examples of coordinating between international suppliers and local customers
Demonstrate understanding of Hitachi Energy's sustainability mission by connecting your experience to efficient project execution
✉️ What to Emphasize in Your Cover Letter
['Your specific experience with SAP purchase order processes in project environments', 'Examples of managing technical documentation flow between suppliers and customers', "How you've ensured delivery timelines were met and communicated effectively", "Why you're motivated to contribute to sustainable energy projects specifically"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Hitachi Energy's specific projects in Romania (check their Romania website and news)
- → Their sustainability goals and carbon-neutral initiatives in Europe
- → The types of energy products/systems they supply (transformers, grid solutions, etc.)
- → Romanian energy sector regulations affecting equipment documentation
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Applying with generic customer service experience without specific PO/SAP documentation examples
- Not demonstrating bilingual capability (Romanian/English) in application materials
- Failing to show understanding that this is a documentation-intensive operational role, not a front-line customer service position
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!
Ready to Apply?
Good luck with your application to HITACHI ENERGY!