Customer Support Representative (Part-Time)

• Migrate customer data through the onboarding lifecycle and maintain expertise on Agworld product features.
• Respond to customer inquiries via email and chat, diagnose and troubleshoot technical issues, and escalate complex problems.
• Maintain accurate records of customer interactions and identify recurring issues to suggest improvements.

This role helps growers and ag professionals use digital tools to improve operational efficiency and sustainability, contributing to more sustainable food production globally.

• 2+ years of experience in technical support, help desk, or SaaS customer support.
• Bachelor’s degree in Agriculture, Agronomy, Ag Business, or equivalent practical experience.
• Experience supporting growers, agronomic consultants, or farm managers using technology solutions.
• Familiarity with CRM and ticketing systems (e.g., Salesforce, Jira).

Salary range: $24 to $30 per hour; 20 hours maximum per week. Contract start date up to December 2026. Remote position within California. Purposeful work, collaborative team, work flexibility.

Agworld, part of Semios Group, is a collaborative agricultural information system used by growers, agronomists, and ag retailers to manage over 200 million acres, driving digital agriculture for sustainability and profitability.