Application Guide
How to Apply for Customer Support Manager, HVAC Specialist
at Runwise
🏢 About Runwise
Runwise is unique because it combines HVAC expertise with smart technology to deliver measurable environmental impact—specifically reducing fuel use and carbon emissions by 20-25% through remote boiler and heating management. Working here means contributing directly to sustainability goals while optimizing building systems for multifamily and commercial clients.
About This Role
This Customer Support Manager role involves providing 24/7 remote technical support for HVAC and heating systems, troubleshooting issues in real-time, and using Runwise's interface to adjust settings for fuel efficiency and tenant comfort. It's impactful because you'll directly reduce energy consumption while ensuring customer satisfaction across diverse building portfolios.
💡 A Day in the Life
A typical day involves monitoring multiple building systems through Runwise's interface, responding to customer alerts via phone/email/text, remotely adjusting heating settings for optimal efficiency, documenting issues for internal teams, and educating property managers on energy-saving practices—all while ensuring 24/7 coverage for client comfort.
🚀 Application Tools
🎯 Who Runwise Is Looking For
- Has 1-3 years of hands-on HVAC field experience with boilers, heating controls, or building automation systems—preferably in commercial/multifamily settings
- Can explain technical HVAC concepts clearly to both building owners and C-level executives while building long-term relationships
- Demonstrates proactive problem-solving skills for remote diagnostics and real-time system adjustments
- Is comfortable with technology interfaces for monitoring and optimizing heating/cooling systems remotely
📝 Tips for Applying to Runwise
Highlight specific HVAC systems you've worked with (e.g., boiler models, building automation brands) in your resume—Runwise deals with commercial/multifamily equipment
Describe a time you remotely diagnosed or optimized an HVAC system for efficiency—quantify results if possible
Mention any experience with 24/7 support environments or shift work, as this role involves around-the-clock coverage
Research Runwise's case studies on fuel reduction and reference their 20-25% emissions reduction goal in your application
Tailor your communication examples to show how you've educated non-technical customers on HVAC best practices
✉️ What to Emphasize in Your Cover Letter
['Your direct experience with commercial HVAC systems and remote monitoring/control capabilities', 'Specific examples of optimizing heating systems for energy efficiency or tenant comfort', 'How your communication skills bridge technical details with customer education for diverse stakeholders', "Alignment with Runwise's mission of reducing carbon emissions through smart heating management"]
Generate Cover Letter →🔍 Research Before Applying
To stand out, make sure you've researched:
- → Runwise's specific technology platform and how it remotely manages heating systems
- → Case studies on their website showing fuel/carbon reduction results for clients
- → The company's focus on multifamily and commercial buildings (not residential)
- → Industry challenges around HVAC efficiency in older buildings that Runwise addresses
💬 Prepare for These Interview Topics
Based on this role, you may be asked about:
⚠️ Common Mistakes to Avoid
- Focusing only on residential HVAC experience without addressing commercial/multifamily systems
- Not demonstrating comfort with technology interfaces for remote system management
- Failing to show how your work connects to energy efficiency or sustainability outcomes
📅 Application Timeline
This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.
Typical hiring timeline:
Application Review
1-2 weeks
Initial Screening
Phone call or written assessment
Interviews
1-2 rounds, usually virtual
Offer
Congratulations!