Customer Support Engineer, Solar/PV - Thailand

• Enhance customer experience: Assist homeowners and installers by resolving technical issues and providing support during commissioning via phone and email.
• Case management: Track and document customer cases, ensuring timely follow-up.
• Collaborative problem solving: Work closely with Enphase Field Service Technicians and Field Applications Engineers to resolve complex issues.
• Knowledge building: Utilize and update our support knowledge base, while continuously advancing your understanding of PV systems and technologies.
• Continuous learning: Stay on top of the latest industry trends and developments to ensure our customers always receive expert-level guidance.

This role helps advance a more sustainable future by supporting customers in making the best use of their Enphase solar PV systems, contributing to the adoption of clean energy technology.

• Experience & education: At least 1 year of experience in customer support or a relevant technical role. A bachelor’s degree in engineering or equivalent.
• Language skills: Fluency in English (minimum business level) and Thai is essential.
• Communication: Exceptional verbal and written communication skills with the ability to clearly explain technical concepts.
• Organizational skills: Highly organized, process-driven, and comfortable in a fast-paced, results-oriented environment.
• Tech savvy: Understanding of electrical systems, AC & DC circuits (PV knowledge is a plus). Familiarity with MS Office, and Salesforce is an advantage.
• Ownership & initiative: A proactive, problem-solving mindset with the ability to take responsibility for tasks from start to finish.

• Competitive compensation & benefits: Enjoy a competitive salary, quarterly performance bonuses, company stock shares, and other benefits.
• Collaborative work environment: Work in a vibrant, multicultural team alongside colleagues from various countries.
• Training & professional development: Begin with comprehensive training and benefit from ongoing professional development opportunities.
• Career growth: We offer opportunities for advancement, with pathways into more technical roles or leadership positions as you grow within the company.
• Remote work: Enjoy the flexibility of a remote work setup.

Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products, enabling users to make, use, save, and sell their own power to advance clean energy solutions.