Customer Support Engineer (m/f/x)

• Investigate and troubleshoot complex customer-reported issues, replicate issues in test environments, and escalate unresolved issues to L3 support or engineering.
• Analyze logs, databases, API calls, and system performance to diagnose issues; guide customers through advanced configurations.
• Collaborate with Customer Success, Engineering, and Product teams; document solutions and troubleshooting steps in the knowledge base.
• Identify recurring issues and suggest product improvements; contribute to automation and self-service resources.

This role directly supports companies in making smarter, more sustainable product decisions, reducing environmental impact and optimizing performance across supply chains.

• Minimum 3 years of experience in a technical support role within a complex B2B SaaS environment.
• Proficiency with logging/monitoring tools (e.g., Grafana, Splunk, Datadog, New Relic) and basic SQL querying.
• Strong understanding of SaaS solutions, particularly in product supply chain and sustainable development.
• Excellent English proficiency (mother tongue) with strong written and verbal communication skills; customer-focused mindset.

Competitive salary; 30 days paid time off; remote-first flexibility (EU); generous learning & development budget; choose your ideal work equipment (Apple or Microsoft).

Makersite is a leading platform for product lifecycle management (PLM) that empowers companies to make smarter, more sustainable decisions across their entire supply chain, reducing environmental impact while optimizing performance.