Customer Support Associate

About

Xylem is seeking a Customer Support Associate to join their team.

Responsibilities

• Accurately process product and service orders received from the sales team or directly from customers
• Serve as a key point of contact for customer inquiries, offering product and service information, assisting with issue resolution
• Collaborate with internal departments to review order status, shipping timelines, pricing, product availability, and backorder situations
• Maintain organized digital customer files, including purchase orders, change notices, and related documents

Requirements

No requirements were specified for this role.

Benefits

No benefits were specified for this role.

This role contributes to solving the world's most critical water challenges by ensuring customers receive accurate information and timely support for water technology solutions that impact public utilities, industrial sectors, residential areas, and commercial buildings.

Required qualifications:

• High school diploma or GED required; degree in Marketing or related field preferred, or equivalent work experience
• Experience in customer service or sales principles and practices
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent written and verbal communication skills with strong attention to detail and organizational skills

Benefits include:

• Paid parental leave, maternity support, and fertility benefits
• Flexibility and hybrid work options where applicable
• Health, dental, and vision insurance from day one
• Emotional health and wellness programs and Volunteer program (Watermark)
• Paid time off (PTO)/Flexible time off (FTO) and paid holidays
• Career development, advancement, tuition reimbursement, and student loan forgiveness
• Generous retirement savings plan with company contribution
• Employee recognition and discount programs

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day, addressing the world's most critical water challenges through innovative technology solutions.