Customer Support Associate

• Provide world-class functional and technical support to Spoiler Alert's customers, ensuring rapid resolution of issues.
• Proactively monitor customer platform usage and conduct check-ins to drive adoption and satisfaction.
• Collaborate with Product and Engineering teams to improve support processes and systems.
• Create and update internal and external documentation, and serve as a subject matter expert on the platform.

This role directly helps reduce food waste and increase food access by supporting the platform that enables CPG brands to manage excess inventory efficiently, contributing to environmental sustainability and affordable nutrition.

• 2+ years experience in customer support, customer success, or professional services at an enterprise B2B/SaaS technology company.
• Proven track record of meeting KPIs and delivering exceptional customer outcomes.
• Experience with CRM/ticketing software (e.g., Salesforce, Zendesk).
• Mastery of PowerPoint and Excel; excellent communication skills.

Remote-first environment with co-working access in BOS, NYC, & DEN. Competitive salary and stock options, subsidized health/dental/vision, 401(k) with climate-focused options, 12-16 weeks paid parental leave, 15+ holidays including End of Year Reset Week, 20 vacation days, 10 sick days, Focus Fridays, Summer Fridays, paid volunteer outings, annual flex funds, and $500 FSA contribution. Salary range: $65,000-70,000.

Spoiler Alert is a software company helping perishable CPG brands manage excess and slow-moving inventory through a B2B sales platform, working with major brands like Unilever and Kraft Heinz to reduce waste and improve food access.