Application Guide

How to Apply for Customer Success Team Lead

at Forerunner

🏢 About Forerunner

Forerunner is a mission-driven company that empowers communities with actionable flood risk data to combat climate change impacts. Unlike generic SaaS companies, they're tackling a critical environmental challenge with technology, offering the chance to work on solutions with real-world impact on community resilience and safety. Their focus on climate tech makes them uniquely positioned at the intersection of technology, data science, and environmental stewardship.

About This Role

As Customer Success Team Lead at Forerunner, you'll lead senior CSMs managing enterprise accounts while maintaining a small portfolio of strategic clients yourself. This role is pivotal because you'll directly drive customer health and expansion for flood risk data solutions that communities rely on for climate adaptation. Your leadership will ensure enterprise and government clients maximize Forerunner's impact while achieving key ARR and retention targets.

💡 A Day in the Life

Your day typically starts reviewing customer health dashboards and ARR projections with your team, followed by 1:1 coaching sessions with senior CSMs on strategic account plans. Afternoons involve leading renewal strategy discussions for enterprise clients while personally engaging with your portfolio of strategic accounts to gather insights that inform team approaches. You'll regularly analyze customer usage data to identify expansion opportunities and ensure flood risk solutions are driving measurable impact for communities.

🚀 Application Tools

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Interview Prep

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🎯 Who Forerunner Is Looking For

  • Has 8+ years in SaaS Customer Success with specific experience managing enterprise or government clients in climate tech, insurance, or risk management sectors
  • Demonstrates proven ability to coach senior CSMs on complex enterprise renewal/expansion motions and ARR-based metrics in a data-driven environment
  • Can articulate how they've translated customer health indicators into actionable team strategies that improved retention in previous roles
  • Shows genuine passion for climate resilience and understands how flood risk data creates value for communities and organizations

📝 Tips for Applying to Forerunner

1

Quantify your impact on ARR growth and customer retention metrics in previous roles - Forerunner specifically mentions these as key responsibilities

2

Highlight any experience with government or enterprise clients in climate-related fields, as this aligns with their mission and client base

3

Demonstrate your analytical approach by describing how you've used customer health frameworks to drive team strategy in past leadership roles

4

Research Forerunner's specific flood risk products and mention how you'd help enterprise clients leverage this data for decision-making

5

Show how you balance team leadership with maintaining strategic accounts - this dual responsibility is explicitly mentioned in the job description

✉️ What to Emphasize in Your Cover Letter

["Your experience managing enterprise/gov clients in SaaS and how it prepares you for Forerunner's mission-critical flood risk solutions", 'Specific examples of coaching senior CSMs to achieve ARR targets and improve customer health metrics', "How you've translated customer insights into team strategy while maintaining hands-on account involvement", "Your understanding of climate resilience challenges and why Forerunner's work matters to communities"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Forerunner's specific flood risk products and how different industries (insurance, real estate, government) use their data
  • → Recent climate events and flood risks in the US to understand the urgency and context of their mission
  • → Their enterprise client case studies to understand implementation challenges and success metrics
  • → The competitive landscape of climate risk data companies and what differentiates Forerunner

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 How would you coach senior CSMs on handling complex renewal conversations with government clients using flood risk data?
2 Describe your approach to balancing team leadership responsibilities with maintaining strategic accounts personally
3 What metrics would you track to measure customer health for enterprise clients using climate risk data?
4 How have you previously translated customer feedback into product or process improvements in a SaaS environment?
5 What strategies would you implement to expand ARR from existing enterprise accounts in the climate tech space?
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⚠️ Common Mistakes to Avoid

  • Generic Customer Success experience without specific examples of managing enterprise or government SaaS clients
  • Focusing only on team management without demonstrating hands-on account strategy experience
  • Not showing understanding of ARR-based metrics or how to translate customer health indicators into actionable plans

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Forerunner!

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