Customer Success Team Lead

Core responsibilities:

• Lead and manage a team of senior Customer Success Managers overseeing Forerunner's enterprise accounts
• Drive customer health and expansion, achieving key retention and growth metrics (ARR and health targets)
• Coach a high-performing team, conduct regular 1:1s, and provide consistent coaching and development opportunities
• Maintain a small portfolio of strategic accounts to stay connected to customer needs and inform team strategy

This role helps local governments manage risk and strengthen resilience by ensuring Forerunner consistently delivers measurable value to government partners, empowering public servants to plan, respond, and adapt in a changing climate.

Required qualifications:

• 8+ years of experience in Customer Success or Account Management in a SaaS or technology company, ideally managing enterprise or government clients
• Prior experience managing or mentoring a team of CSMs or similar customer-facing roles
• Strong understanding of ARR-based success metrics, customer health frameworks, and renewal/expansion motions
• Analytical and data-oriented, able to translate customer insights and health indicators into actionable strategies

Forerunner offers competitive compensation, comprehensive health coverage, and a quarterly wellness reimbursement. The team works across the U.S. with offices in NYC, San Francisco, and Portland, ME, supporting flexible schedules and valuing accountability, communication, and collaboration.

The salary range for this position is $130,000 - $150,000 with an OTE of $175,000 - $215,000.

Forerunner builds modern software that helps local governments manage risk and strengthen resilience by streamlining critical workflows and making local-level risk data accessible, actionable, and scalable.