Customer Success Specialist

• Answer inbound customer calls on the mainline and respond to incoming emails in a timely and professional manner
• Identify customer needs and route inquiries to the appropriate internal team member
• Create, update, and manage cases in Salesforce, ensuring complete and accurate information is captured
• Monitor the Customer Success case queue, respond to requests and/or distribute to the correct stakeholder
• Support the entry of sales orders and incentive exceptions
• Collaborate with internal teams and territory customer success reps to ensure smooth handoffs and timely responses
• Escalate urgent or complex issues to appropriate team members or leadership as needed
• Assist with reporting, data clean-up, and other tasks as assigned
• Maintain a high level of professionalism and deliver excellent customer experience at all touch points

This role plays a key role in delivering responsive, high-quality customer experience while helping internal teams serve customers in agriculture efficiently, supporting farmers who work to help feed the world's growing population.

• Exceptional communication skills, with the ability to clearly convey information, actively listen, and ensure alignment between internal teams and customers
• Ideal candidates should have a baseline knowledge and understanding of agriculture, crops, seed, bioscience, or biochemistry
• Customer Relationship Management (CRM) system experience or willingness to learn
• Customer experience oriented, with a focus on teamwork, collaboration, and the ability to adapt to changing priorities
• Customer focused, with the ability to identify and satisfy the needs of external and internal customers
• Excellent direction setting, prioritization and project management skills
• Must have a valid driver's license
• Minimum of 2 years of work experience in a customer-facing role
• AA or AS or relative experience required (BS or BA preferred)
• Prior agricultural experience and a passion for working in agriculture is preferred
• Must be authorized to work in the United States

All remote positions and those not located in our Berkeley facility are paid based on National Benchmark data. Following employment, growth beyond the hiring range is possible based on performance.

Pivot Bio is pioneering game-changing advances in fertilizer technology by harnessing naturally-occurring microbes, modern gene editing and application technologies to provide nitrogen to crops, dedicated to providing new solutions for farmers to improve yield as they work to help feed the world's growing population.