Customer Success Representative

• Prioritize and manage customer renewals, re-engaging at-risk customers to ensure retention.
• Onboard new clients, provide training, and support successful implementation of the Agworld platform.
• Deliver exceptional customer service via phone, chat, and email, and maintain strong customer relationships.
• Provide first-line inbound technical support and assist with technical setup during onboarding.

This role directly supports growers and agronomists in adopting digital tools that improve sustainability and profitability, contributing to more efficient and environmentally friendly food production.

• Demonstrated ability to build trust and develop strong relationships with customers.
• Strong listening, communication, and presentation skills; excellent problem-solving and organizational abilities.
• Experience using customer support platforms, CRM systems, and SaaS tools.
• 3+ years of experience in SaaS, agriculture technology, or related industries preferred; degree in agriculture or related field a plus.

Salary range: $75,000 to $85,000 NZD per year plus commissions. Benefits include purposeful work, generous vacation policy, hybrid office setting, UpSkill program with dedicated learning funds, and enhanced parental leave top-ups.

Agworld, part of Semios Group, is a leading agricultural technology company that provides a collaborative information system for growers, agronomists, and ag retailers to manage over 200 million acres annually, driving digital agriculture and sustainability.