Customer Success Representative

• Prioritize and manage customer renewals, re-engaging at-risk customers to ensure retention.
• Onboard new clients, provide training, and support technical setup to drive product adoption.
• Deliver exceptional customer service via phone, chat, and email, and maintain strong customer relationships.

This role helps growers and agronomists adopt digital tools that improve sustainability and profitability, contributing to more efficient and environmentally friendly food production.

• Demonstrated ability to build trust and develop strong relationships with customers.
• Strong listening, communication, and presentation skills; excellent problem-solving and organizational abilities.
• Experience using customer support platforms, CRM systems, and SaaS tools.
• 3+ years of experience in SaaS, agriculture technology, or related industries preferred; degree in agriculture or related field a plus.

Salary range: $70,000 to $80,000 AUD per year plus commissions. Benefits include purposeful work, generous vacation, hybrid office setting, upskill program, and enhanced parental leave.

Agworld, part of Semios Group, is a collaborative agricultural information system used by over 10,000 growers and agronomists across multiple countries to manage cropping data and improve sustainability and profitability.