Customer Success Manager (US)

Core responsibilities:

• Own a book of customers, driving engagement throughout all stages of the customer journey, including sales handoff, onboarding, adoption, and renewal.
• Drive healthy adoption, net retention, and reduce churn.
• Consult with customers throughout the customer lifecycle to understand their business and strategic goals, ensuring ongoing value in PVcase's products.
• Collaborate with cross-functional PVcase teams, including Sales, Product, and Marketing, to drive a seamless customer journey.

This role supports renewable energy developers by ensuring they maximize value from PVcase's solar project development software, accelerating the global transition to clean energy and contributing to a net-zero economy.

Required skills and experience:

• Minimum 2 years of Customer Success experience preferred.
• Demonstrated experience developing and fostering relationships at all levels within customer organizations.
• Strong collaboration skills to effectively collaborate with internal and external teams.
• Proficient in using customer relationship management (CRM) software, customer service software, and other relevant tools.

Compensation and perks:

• Base salary starting from $70,000 to $95,000, plus variable commission
• 401(K) plan with 100% match on first 4% of contributions
• Health, dental, and vision coverage
• Flexible vacation policy with minimum 3 weeks off
• Full training and onboarding program
• Flexible working hours
• Half-day Summer Fridays
• Unlimited remote work policy
• Internal transparency with company results and salary system
• Additional paid vacation days for birthdays, volunteering, etc.

PVcase develops sophisticated site selection, PV design, and yield estimation software for solar energy professionals, accelerating the global transition to clean energy by making solar project development faster, more precise, and highly productive.