Application Guide

How to Apply for Customer Success Manager

at Tomra

🏢 About Tomra

TOMRA is a global leader in advanced sensor-based sorting and resource recovery systems, pioneering technology that enables a circular economy by minimizing waste. Working here means contributing directly to sustainable solutions that transform how resources are managed worldwide, with a focus on innovation and environmental impact that sets them apart from traditional companies.

About This Role

As a Customer Success Manager at TOMRA, you'll drive after-sales growth across APAC by identifying upselling opportunities and managing service sales like TOMRA Care contracts. This role is impactful because you'll ensure strategic customers fully utilize TOMRA's resource recovery systems while preventing churn and building long-term relationships that support the company's circular economy mission.

💡 A Day in the Life

A typical day involves analyzing customer usage data from APAC accounts to identify upsell opportunities, conducting virtual check-ins with strategic customers about their TOMRA Care contracts, and collaborating with internal teams to address customer feedback. You might also prepare renewal strategies for key accounts and develop plans to expand service sales across the region.

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Interview Prep

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🎯 Who Tomra Is Looking For

  • Has 3+ years in customer success or account management with experience managing B2B enterprise accounts in APAC markets
  • Demonstrates proven ability to drive service sales and renewals through data-driven insights and proactive relationship management
  • Possesses strong communication skills to act as primary point of contact for strategic accounts while advocating for customer needs internally
  • Shows understanding of circular economy principles or experience in sustainability-focused industries

📝 Tips for Applying to Tomra

1

Quantify your experience with specific metrics around retention rates, upsell percentages, or account growth in APAC markets

2

Highlight any experience with subscription-based service models or maintenance contracts similar to TOMRA Care

3

Demonstrate understanding of TOMRA's circular economy mission by referencing specific company initiatives or technologies in your application

4

Showcase remote work experience managing distributed APAC accounts, including time zone management and virtual relationship-building

5

Include examples of how you've used customer usage data to identify growth opportunities or prevent churn in previous roles

✉️ What to Emphasize in Your Cover Letter

['Your experience driving service sales and managing renewals in B2B environments, specifically mentioning contract management', 'Examples of building long-term relationships with strategic accounts and acting as a customer advocate', "Understanding of TOMRA's circular economy mission and how customer success contributes to resource recovery goals", 'Ability to work remotely across APAC time zones while maintaining strong customer engagement']

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → TOMRA's specific resource recovery technologies and how they enable circular economy solutions
  • → The company's recent APAC market initiatives and customer case studies
  • → TOMRA Care service offerings and how they differ from standard maintenance contracts
  • → Industry challenges in waste minimization and resource recovery that TOMRA addresses

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your approach to identifying upselling opportunities in existing accounts and how you've grown account value
2 How would you handle a strategic APAC customer considering not renewing their TOMRA Care contract?
3 What metrics would you track to monitor customer health and product utilization in this role?
4 How have you used customer feedback to influence internal teams or product development in previous roles?
5 What experience do you have working with remote teams across different APAC cultures and time zones?
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⚠️ Common Mistakes to Avoid

  • Applying with generic customer success experience without highlighting APAC-specific or B2B enterprise account management
  • Failing to demonstrate understanding of service sales or subscription-based business models
  • Not showing awareness of TOMRA's sustainability mission or circular economy focus in application materials

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Tomra!

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