Customer Success Manager

Core responsibilities:

• Spearhead after-sales market growth across APAC, proactively identifying upselling and cross-selling opportunities to expand account value.
• Drive service sales, including TOMRA Care contracts, upgrades, parts, professional services, and related offerings, ensuring customers are fully utilizing products.
• Manage retention and renewals, preventing churn by addressing issues early and maintaining strong engagement with top-tier customers.
• Build and maintain long-term, trust-based relationships with strategic accounts, acting as the customer advocate and primary point of contact.

This role creates positive change by ensuring customers achieve their desired outcomes with TOMRA's products and services, driving satisfaction, retention, and growth while promoting a 'Safety First' culture throughout the company, customers, and industry.

Required skills, experience, qualifications:

• Experience in customer success management, account management, or related roles.
• Strong relationship-building and communication skills to act as primary point of contact for strategic accounts.
• Ability to drive service sales, manage renewals, and identify growth opportunities.
• Data-driven approach to monitor product usage, gather customer feedback, and inform internal teams.

No compensation, perks, or culture highlights mentioned in the description.

TOMRA is a company focused on customer-centric approaches, particularly in the foods sector, with offerings like TOMRA Care contracts, parts packages, upgrades, and training solutions to enhance service product sales and after-sales activities.