Customer Success Manager

Core responsibilities:

• Accompany customers during onboarding and be the primary point of contact throughout their lifetime
• Build strong, long-term relationships with customers through constant communication
• Support customers in deploying and adopting Sweep, resolving issues with tailored solutions
• Develop and implement onboarding, adoption, and retention plans for customers
• Prepare renewals and upsells by identifying customer needs in collaboration with implementation and sales teams
• Educate customers and connect them with resources like training content and webinars
• Conduct regular check-ins and success reports to review progress and identify improvements
• Analyze customer data to identify usage trends and develop strategies to improve satisfaction and retention

This role creates positive change by empowering companies with technology that helps them manage their climate impact, contributing to a better future for all through climate action.

Required qualifications and qualities:

• 3+ years of experience in customer success, account management, business development or related field
• Excellent communication and interpersonal skills
• Strong problem-solving skills and ability to connect the dots
• Knowledge of CRM tools and customer success platforms (Intercom is a plus)
• Experience working in a SaaS company ideally in the B2B Enterprise space is a plus
• Experience and understanding of the ESG/Sustainability industry
• Ability to develop and execute account plans for complex organizations
• Ability to lead intricate negotiations
• Strong relationship-building skills with customers and across teams
• Enthusiastic, self-motivated, and autonomous
• Care about the mission to create a better future

Benefits and culture highlights:

• Join an exciting young business with ambitious plans to change the world
• Hybrid work model with focus around head offices in Paris, London and Montpellier
• B Corporation status reflecting commitment to creating businesses that are good for society and the planet
• Opportunity to help shape the company's path from the beginning

Sweep develops enterprise climate program software to help companies manage their climate impact, with the mission to make a meaningful contribution to a better future by addressing climate change.