Application Guide

How to Apply for Customer Success Manager

at Novisto

🏢 About Novisto

Novisto is a Montreal-based company specializing in ESG (Environmental, Social, and Governance) data and reporting management software, helping enterprises make smarter sustainability decisions. What makes Novisto unique is its focus on empowering companies' sustainability journeys through technology, positioning itself at the intersection of tech and impactful ESG work. Someone might want to work there to contribute to meaningful environmental and social outcomes while working with enterprise clients on cutting-edge sustainability solutions.

About This Role

This Customer Success Manager role at Novisto involves managing enterprise-level customer relationships end-to-end, from onboarding through renewal and expansion, with a focus on aligning ESG goals with measurable outcomes. The role is impactful because you'll directly influence how major companies track and improve their sustainability performance through Novisto's platform. You'll own customer projects, drive adoption, and ensure clients achieve their ESG objectives, making this a key revenue and retention position.

💡 A Day in the Life

A typical day might start with reviewing customer health scores and prioritizing outreach to accounts nearing renewal or showing adoption gaps. You could spend your morning leading a project kickoff call with a new enterprise client to align on ESG objectives, followed by preparing a quarterly business review presentation for an executive stakeholder. In the afternoon, you might troubleshoot a platform issue with the product team, update project timelines, and end the day documenting customer feedback to share with Novisto's development team.

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Interview Prep

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🎯 Who Novisto Is Looking For

  • Has 3+ years in Customer Success or Account Management, preferably with enterprise SaaS or ESG/sustainability software experience
  • Is bilingual in English and French (given Montreal location and requirement), with strong presentation skills for executive audiences
  • Demonstrates a structured, analytical approach to managing multiple customer accounts and projects autonomously
  • Shows genuine passion for ESG/sustainability topics and a customer-centric mindset focused on delivering meaningful value

📝 Tips for Applying to Novisto

1

Highlight specific experience managing enterprise customer relationships in SaaS, especially if related to ESG, sustainability, or data/reporting platforms

2

Explicitly mention your bilingual proficiency (English + French/Spanish/German) in your resume summary and provide examples of using both languages professionally

3

Quantify your impact on customer retention, expansion, or project delivery in previous roles (e.g., 'increased renewal rate by X%' or 'managed Y enterprise accounts')

4

Research Novisto's specific ESG platform features and mention how your skills align with helping clients use them effectively

5

Tailor your application to show you understand Montreal's bilingual business environment and Novisto's position in the ESG tech landscape

✉️ What to Emphasize in Your Cover Letter

['Your experience in Customer Success/Account Management with enterprise clients, emphasizing project oversight and relationship-building', "Your bilingual abilities and how they enable effective communication with Novisto's diverse client base", 'Your passion for ESG/sustainability and understanding of how technology supports corporate sustainability goals', "Specific examples of how you've driven renewals, expansions, or successful project outcomes in previous roles"]

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🔍 Research Before Applying

To stand out, make sure you've researched:

  • → Novisto's specific ESG platform capabilities and how they differ from competitors like Workiva, Diligent, or other ESG software providers
  • → Recent news about Novisto, including funding rounds, client announcements, or product updates
  • → Key ESG frameworks and regulations relevant to Novisto's clients (e.g., SASB, GRI, TCFD, CSRD)
  • → Montreal's tech and sustainability ecosystem, including local ESG initiatives or networks

💬 Prepare for These Interview Topics

Based on this role, you may be asked about:

1 Describe your approach to managing enterprise customer relationships and multi-threading accounts to build executive connections
2 How do you prioritize and manage a large workload of customer accounts and projects autonomously?
3 Walk us through a time you handled a challenging customer project or renewal situation and the outcome
4 What interests you about ESG and sustainability, and how do you stay informed on industry trends?
5 How would you help a new Novisto customer establish clear ESG objectives and metrics using our platform?
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⚠️ Common Mistakes to Avoid

  • Applying without highlighting bilingual proficiency or assuming English-only is sufficient for this Montreal-based role
  • Using generic Customer Success examples without tailoring them to ESG, sustainability, or enterprise software contexts
  • Failing to demonstrate a structured, analytical approach to workload management in your resume or interviews

📅 Application Timeline

This position is open until filled. However, we recommend applying as soon as possible as roles at mission-driven organizations tend to fill quickly.

Typical hiring timeline:

1

Application Review

1-2 weeks

2

Initial Screening

Phone call or written assessment

3

Interviews

1-2 rounds, usually virtual

✓

Offer

Congratulations!

Ready to Apply?

Good luck with your application to Novisto!

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