Customer Success Manager

• Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments
• Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships
• Monitor customer health metrics and proactively address risks to satisfaction or renewal
• Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance

This role helps maximize the value clients derive from advanced automation technologies for solar power plants, contributing to the global energy transition by enabling faster project delivery, higher performance, and greater reliability in clean energy infrastructure.

• 8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services
• Strong understanding of industrial inspection workflows and remote monitoring technologies
• Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences
• Familiarity with CRM tools, ticketing systems, and customer health dashboards

Health care coverage, dental and vision, 401(K) participation including company matching, company paid holidays with unlimited paid time off, generous discretionary company bonuses, life and disability protection. Employees in certain positions may be eligible for stock compensation. Annual salary range: $120,000 - $140,000.

Nextpower is driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants, building the foundation for the world's next generation of clean energy infrastructure.