Customer Success Manager

• Onboard new accounts and users onto the Modo Energy terminal, ensuring a smooth and high-quality start
• Drive feature adoption and user activation across your portfolio - you're accountable for users actually using our solutions
• Own product and methodology queries - be the expert customers turn to when they have a question
• Monitor account health and flag risk early to the right people
• Run regular check-ins and training sessions with users across your accounts
• Feed product insights and customer feedback back into the business
• Work alongside the account management team to ensure customers feel fully supported at every stage

This role helps customers genuinely get value from the Modo Energy terminal, supporting the transition to greener energy systems and playing a meaningful role in a fast-growing energy intelligence company.

• Onboard new accounts and users onto the Modo Energy terminal, ensuring every customer gets a high-quality, personalised start
• Become a product expert - be the person customers turn to with methodology questions, product queries, and analytical challenges
• Drive feature adoption and user activation across your portfolio, ensuring customers are getting real value from our services
• Build strong relationships with day-to-day users across your accounts through regular check-ins and training sessions
• Keep a close eye on account health, spotting early signs of disengagement and working proactively to address them
• Feed customer insights and product feedback back into the business - you're closer to the customer than almost anyone
• Work closely with the account management team to ensure customers feel seamlessly supported at every stage

Modo Energy offers a competitive salary, an equity package and top-of-market benefits. The company values collaboration and team culture with in-person work Tuesday through Thursday and flexibility to work from home or the office on Mondays and Fridays.

Modo Energy is building the global standard for benchmarking and valuing the world's electrification assets - unlocking returns for battery energy storage, solar, wind and data centers. They aim to be the Bloomberg of energy as the globe transitions to net zero.