Customer Success Manager

• Respond to customer issues and support requests across all active and future pilot channels.
• Execute refunds and credits within approved policy using internal Admin Tools.
• Troubleshoot technical account problems and manage escalations to engineering or product teams.
• Track recurring issues and document trends to improve the overall product experience.

By ensuring a seamless experience for couriers, this role helps scale shared micromobility, reducing reliance on cars and contributing to a carbon-free transportation future.

• Experience in a customer-facing support or success role, preferably in tech or logistics.
• Strong technical aptitude to navigate internal admin tools and account databases.
• Excellent written communication skills for clear issue documentation and customer responses.
• Ability to handle high-pressure escalations with empathy and efficiency.

Remote position with preference for UK or EU candidates. 6-month fixed term contract. No salary mentioned.

Lime is the largest global shared micromobility business, operating in close to 30 countries, on a mission to build a future where transportation is shared, affordable and carbon-free.